Manuel A Colocho
Brooklyn,New York
Summary
Versatile professional with a proven ability to adapt to dynamic environments, leveraging strong learning agility to quickly absorb and implement new concepts. Demonstrates exceptional skills in problem-solving and effective communication, contributing to successful project outcomes and team collaboration. Passionate about continuous improvement and embracing change as a catalyst for growth.
Overview
14
14
years of professional experience
Work History
Catering Assistant
G And C Craft Service Inc.
11.2024 - Current
- Prepared and arranged buffet tables, including food presentation and decor elements.
- Interacted with guests to obtain feedback on product quality and service levels.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bartender / Server
Mad Dog and Beans Mexican Cantina
01.2022 - 01.2024
- Checked identification before serving alcohol to comply with state and federal laws
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Operated POS systems and managed bar tabs to track revenue
- Promoted warm, fun atmosphere for guests and team members
Bartender
The Nook NYC
01.2022 - 01.2023
- Garnished drinks with prepared fruit and novelty items
- Kept customer numbers high by creating fun atmosphere
- Maintained clean and organized bar area, ensuring customer satisfaction
Assistant General Manager
Mad Dog and Beans Mexican Cantina
01.2020 - 01.2022
- Enhanced business-wide performance with improved procedures and workflows
- Increased sales with multifaceted approaches involving employee coaching, customer service and team motivation
- Improved profits by controlling costs without sacrificing service or overhead needs
- Achieved operational, financial and customer service targets consistently with well-balanced staff schedules and assignments
Payroll Manager
BIERHAUSNYC & Mad Dog and Beans Mexican Cantina
01.2015 - 01.2020
- Prepared reports comprising earnings, taxes and deductions
- Stayed current on employer liabilities and payroll requirements with regular reviews of government publications
- Collaborated with IT department to enhance system capabilities and resolve technical issues within payroll software
- Tracked payroll success and opportunities with development of key metrics and related reporting
Manager
Mad Dog and Beans Mexican Cantina
01.2014 - 01.2015
- Supervised and guided employees to reach company objectives
- Oversaw execution of opening and closing procedures to desired standard
- Organized training for new team members and routine retraining for established employees
- Enforced safety procedures and monitored compliance
- Monitored inventory levels, placing orders
- Negotiated contracts with vendors and suppliers
- Oversaw budget planning and financial management
Assistant Kitchen Manager
BIERHAUSNYC
01.2013 - 12.2013
- Managed performance of kitchen employees with regular evaluations, coaching and support
- Maintained kitchen equipment through preventative maintenance, repairs and security measures
- Developed and maintained consistency in kitchen operations with regular meetings and organized training
- Helped front-of-house team members promptly resolve customer complaints
Lead Busser
BIERHAUSNYC
01.2011 - 01.2012
- Supported waiting staff by pre-clearing plates at tables, refilling beverages and wrapping leftover food
- Backed up serving staff with delivering food and beverages to tables and collecting used items
- Helped guests with last-minute order changes and general requests
- Managed dining room cleaning needs, smoothly handling opening, closing and shift change tasks
- Contributed to strong team environment, consistently supporting staff to handle customer demands
- Kept restaurant clean to meet health department sanitary standards
- Notified manager of equipment issues or breakages that affected service delivery
Education
Diploma -
Brooklyn International High School
01-2007
Skills
- Sales enhancement
- Payroll administration
- Customer service
- Sales support proficiency
- Food presentation
- POS system operation
- Inventory management
- Vendor negotiation
- Health and safety compliance
- Guest interaction
Languages
Native, Spanish
References
References available upon request.
Timeline
Catering Assistant
G And C Craft Service Inc.
11.2024 - Current
Bartender / Server
Mad Dog and Beans Mexican Cantina
01.2022 - 01.2024
Bartender
The Nook NYC
01.2022 - 01.2023
Assistant General Manager
Mad Dog and Beans Mexican Cantina
01.2020 - 01.2022
Payroll Manager
BIERHAUSNYC & Mad Dog and Beans Mexican Cantina
01.2015 - 01.2020
Manager
Mad Dog and Beans Mexican Cantina
01.2014 - 01.2015
Assistant Kitchen Manager
BIERHAUSNYC
01.2013 - 12.2013
Lead Busser
BIERHAUSNYC
01.2011 - 01.2012
Diploma -
Brooklyn International High School
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