Manuel Alberto Fernandez
Los Angeles,CA
Summary
Skilled Guest Advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations.
Overview
8
8
years of professional experience
Work History
Guest Advocate
Target
Compton, CA
07.2022 - Current
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Provided product knowledge to customers on the features and benefits of products.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Co Manager
Little Caesars Pizza
Los Angeles, CA
01.2017 - 01.2020
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
High School Diploma -
Mervyn M. Dymally High School
Los Angeles, CA06-2016
Some College (No Degree) -
El Camino College
Torrance, CASkills
- Complaint Handling
- Stress Tolerance
- Guest Relations
- Customer Service
- Information Protection
- Data Entry
- Cash handling experience
Languages
English
Full Professional
Spanish
Professional
Timeline
Guest Advocate
Target
07.2022 - Current
Co Manager
Little Caesars Pizza
01.2017 - 01.2020
High School Diploma -
Mervyn M. Dymally High School
Some College (No Degree) -
El Camino College