Manuel Alonso
Lemont,IL
Summary
Professional and dependable individual who possesses over 20 years of automotive industry experience. Highly motivated and ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
Work History
Manager of Operations
Fernandez Auto and Glass
Chicago, IL
08.2019 - 08.2024
- Greeted customers in a friendly manner while providing excellent customer service.
- Educated customers on maintenance schedules recommended by the manufacturer.
- Developed strong working relationships with technicians to ensure timely completion of repairs and services.
- Scheduled appointments for service work to be performed.
- Verified that completed work met quality standards before returning vehicle to customer.
- Demonstrated an ability to build relationships with customers to ensure loyalty and repeat business.
- Monitored inventory levels of parts and supplies needed for auto service jobs.
- Followed up with customers after repairs were completed to ensure satisfaction.
- Processed customer payments, including cash, checks, credit cards, and other payment methods.
- Assisted in resolving customer complaints in a professional manner.
- Communicated clearly with customers regarding their needs, concerns, and expectations.
- Created repair estimates for customers, ensuring accuracy of all parts and labor costs.
- Identified opportunities for additional sales based on customer needs.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
Salesperson
WW FOREIGN AUTO PARTS
Blue Island, IL
12.2009 - 06.2019
- Advised customers on the latest product features and benefits.
- Answered phone calls from customers seeking product or service information.
- Operated cash register to process payments from customers for purchased items.
- Processed customer orders, including entering information into a computer system and providing invoices.
- Inspected returned items for damage before issuing credit or exchange to customer.
- Greeted customers and provided assistance with their inquiries.
- Operated point of sales and parts lookup computer systems.
- Coordinated and executed daily parts deliveries to local businesses.
- Cross-sold additional products and services to purchasing customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Tow Truck Driver
Chicago Street towing
Chicago, IL
02.2004 - 11.2009
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Followed company policies and procedures related to health and safety guidelines.
- Patrolled assigned areas in search of disabled vehicles requiring service.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Maintained accurate records of all towing activities.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
Education
High School Diploma -
TILDEN HIGH SCHOOL
Chicago, IL06-1998
Skills
- Inventory Management
- Process Improvement
- Parts Ordering
- Estimating costs
- Customer Education
- Customer Relations
- Work Order Management
- Technical knowledge
- Vehicle Inspection
- Diagnostic Tools
- Complaint resolution
Affiliations
REC LEAGUE BASKETBAL
Languages
Spanish
Professional
Timeline
Manager of Operations
Fernandez Auto and Glass
08.2019 - 08.2024
Salesperson
WW FOREIGN AUTO PARTS
12.2009 - 06.2019
Tow Truck Driver
Chicago Street towing
02.2004 - 11.2009
High School Diploma -
TILDEN HIGH SCHOOL
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