Manuel Amaya
Chandler,AZ
Summary
Reliable and customer-focused professional with experience in financial services, retail, and food service industries. Proven ability to deliver excellent customer support, resolve issues efficiently, and handle responsibilities such as payment processing, system troubleshooting, and cash management. Skilled in working in fast-paced environments, adapting to new systems, and maintaining a positive attitude under pressure. Eager to bring strong communication and problem-solving skills to a dynamic team at Chase Bank.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wells Fargo
08.2021 - 05.2025
- Provided exceptional customer service by handling high-volume inbound calls, assisting customers with account inquiries, payment processing, and general support.
- Processed customer payments accurately and efficiently, ensuring compliance with banking regulations and internal policies.
- Resolved account-related issues by troubleshooting system errors and guiding customers through technical support steps.
- Communicated effectively with third-party representatives (dealerships, insurance companies, etc.) while maintaining customer confidentiality and adhering to privacy regulations.
- Performed timely account updates, including changes to contact information, billing details, and payment arrangements.
- Navigated multiple internal systems to verify information, document interactions, and deliver accurate and prompt resolutions.
- Demonstrated strong problem-solving skills and empathy to de-escalate customer concerns and ensure positive outcomes.
Cashier
Burger King
04.2016 - 08.2021
- Delivered fast, accurate, and friendly service as a drive-thru/front cashier, consistently maintaining a positive customer experience under high-pressure conditions.
- Managed order accuracy and efficiency by expediting food and beverages, ensuring timely fulfillment and customer satisfaction.
- Maintained inventory and restocked supplies during peak and off-peak hours, supporting smooth daily operations and team readiness.
- Stepped into managerial responsibilities when needed, including closing procedures, balancing cash drawers, and securing store assets.
- Demonstrated leadership, accountability, and strong communication skills by coordinating with team members and resolving customer concerns promptly.
Courtesy Clerk
Fry's Food And Drug
09.2017 - 06.2020
- Provided courteous, hands-on customer service by assisting with bagging groceries, loading purchases into vehicles, and offering support with special requests.
- Maintained store cleanliness and organization by retrieving carts, restocking bagging stations, and promptly addressing safety hazards.
- Demonstrated attention to detail and care by properly bagging a variety of grocery items to prevent damage and ensure customer satisfaction.
- Supported team efficiency by taking on additional responsibilities such as stocking ice, assisting in other departments, and responding to customer needs throughout the store.
- Built strong customer rapport through friendly, professional interactions and consistently positive service, contributing to a welcoming store environment.
Education
High School Diploma - General Studies
Chandler High School
Chandler, AZ05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Wells Fargo
08.2021 - 05.2025
Courtesy Clerk
Fry's Food And Drug
09.2017 - 06.2020
Cashier
Burger King
04.2016 - 08.2021
High School Diploma - General Studies
Chandler High School
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