Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Aquino

Wesley Chapel

Summary

Detail-oriented professional with over one year of experience serving as a Medical Technician and Receptionist, specializing in the efficient handling of high client volumes in fast-paced environments. Proven ability to accurately verify personal information and process transactions with confidentiality and precision. Committed to delivering high-quality, effective service to all members, both new and returning, ensuring a consistently positive experience. Skilled in managing administrative tasks and front-desk responsibilities simultaneously, with a results-driven mindset and a strong focus on continuous service improvement.

Overview

2
2
years of professional experience

Work History

Front Desk Agent and Medical Technician

Optical Outlets
Wesley Chapel
06.2024 - Current
  • Advised patients on the benefits covered by their insurance plans in relation to the products and services offered, ensuring clear and accurate communication.
  • Reduced patient wait times by 25% by optimizing forms in compliance with both company policies and Florida state regulations.
  • Proactively managed and resolved a high volume of complaints related to misinformation, successfully reducing the average number of complaint calls to fewer than 2–3 per day.
  • Significantly improved scheduling and appointment management, helping the store meet key performance goals and positioning it as one of the top-performing locations in the sector.

Food and Beverage Cashier

Don Pan
Wesley Chapel
08.2023 - 02.2024
  • Supervised the preparation of each customer order to ensure it met individual specifications, minimizing returns and maintaining the store’s strong reputation.
  • Processed customer transactions using point-of-sale systems efficiently.
  • Optimized order processing times without compromising product quality, resulting in an increased number of customers served daily.
  • Oversaw the daily cleanliness and sanitation of key areas, including food preparation, washing, and cutting stations, ensuring compliance with hygiene and safety standards.

Education

High School Diploma -

Wiregrass Ranch Ranch High School
Wesley Chapel, FL
06-2023

Associate of Arts -

Hillsborough Community College
Tampa, FL

Skills

  • Customer relationship management
  • Conflict resolution
  • Attention to detail
  • Adaptability
  • Record preparation
  • Foreign languages
  • Administrative skills
  • Financial records oversight
  • Front desk management
  • Credit and cash payments

Timeline

Front Desk Agent and Medical Technician

Optical Outlets
06.2024 - Current

Food and Beverage Cashier

Don Pan
08.2023 - 02.2024

High School Diploma -

Wiregrass Ranch Ranch High School

Associate of Arts -

Hillsborough Community College
Manuel Aquino
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