Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANUEL A. RODRIGUEZ

Bell Gardens,USA

Summary

To obtain the position of Interim Store Equipment Coordinator at IKEA Carson with 20+ years of experience in driving sales and enhancing customer satisfaction. Proven expertise in project management and communication, successfully leading teams to exceed upselling targets and streamline operations, while fostering strong relationships.

Overview

33
33
years of professional experience

Work History

Sales Design Leader

IKEA Long Beach Planning Studio
Long Beach, USA
08.2022 - 08.2025
  • Received keys to the studio, alarm codes to arm and disarm the building.
  • Trained and managed 10 coworkers with planning kitchens and wardrobes. Monitored their attendance and performance.
  • Maintained showroom appearance and ensured IKEA safety procedures were followed. Ordered janitorial and office supplies as needed.
  • Created and uploaded planning appointments to IKEA's website for customers to book.
  • Implemented and managed Add-On articles and monitored sales.
  • Implemented and managed customers Pick up orders.
  • Work with the parent store team to replace discontinued displays and stay up to date with mandatory trainings.
  • Working with external vendors: delivery drivers, housekeeping, and mechanical vendors.

Kitchen Shopkeeper

IKEA Covina
Covina, USA
02.2001 - 08.2022
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints promptly and professionally.
  • Advised customers on product features, benefits, warranties and returns policies.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Active Selling Leader Kitchens

IKEA
Covina, USA
02.2017 - 02.2021
  • Drove sales of kitchen services and kitchen products by applying
    proactive nature, knowledge of customer preferences and active listening
  • Worked successfully with diverse group of coworkers, Leaders and
    service partners to accomplish goals and address issues related to our
    products and services.
  • Met or exceeded upselling, and credit card sign-up targets on consistent
    basis by leveraging excellent communication and interpersonal strengths.
  • Worked closely with team members to deliver project requirements,
    develop solutions and meet deadlines.
  • Helped customers sign up for loyalty programs and submitted completed
    paperwork.
  • Communicated with customers about Custom countertops, appliances
    and IKEA financing offerings, including policies, restrictions and refund
    policies.
  • Stayed up to date on store promotions, payment policies and security
    practices.
  • Escorted customers to products and pointed out complementary items to
    boost store sales.
  • Educated customers on product and service offerings.
  • Used cash register system to ring up customer purchases, process
    payments and issue receipts.
  • Organized store by returning merchandise to proper areas and restocked
    displays.
  • Maintained visually appealing and effective displays for entire store to
    drive sustained revenue and move target products.

Kitchen Sales Expeditor/KISS

IKEA
Covina, CA
02.2002 - 02.2017
  • 15+ years of IKEA Trained Kitchen Sales and Customer Service
    experience.
  • Key contributor in 2014 to the transition from AKURUM to SEKTION,
    visited Service Office, assisted with the work briefs, planning, assembly
    and managing of contractors to a successful completion of the entire
    Showroom project.
  • Excellent product knowledge, Knowledgeable with IKEA's standards and
    procedures.
  • Knowledgeable with the use of the IKEA Systems: IHP, iSell & SAMS.
  • Experience with IKEA ISP's; Kitchen Installers, Countertop Fabricator and
    Home Delivery.
  • Coached Kitchen Co-workers through feedback utilizing a monthly
    kitchen log to report issues with purchases and minimize errors.
  • Strong customer centric mentality where I am able to use my creativity in
    problem solving customer issues and finding the best resolution for the
    store and the customer.
  • Strong ability to build trustful relationships by seeing the "Big Picture"
    when working with our customer and vendor.
  • Helped trained new co-workers in Home Delivery/SAMS and established
    a great working partnership with our delivery drivers.
  • Have maintained active with IKEA's internal training Kitchen
    Planner/Coordinator.
  • Assisted department manager in delegating daily tasks and ensuring that routines were followed.

Kitchen Designer/Project Coordinator

Home Depot
Huntington Park, CA
02.1994 - 02.2002
  • Provided customers with computer kitchen designs/estimates.
  • Field measured and inspected all jobs, worked with vendors and installers.
  • Trained other associates on procedures, business changes and upgrades.
  • Answered telephone and follow up with quotes.
  • Knowledgeable with many recognized top brand plumbing and appliance
    manufacturers.

Kitchen Designer/Sales Representative

Imperial Cabinets
Commerce, CA
02.1993 - 02.1994
  • Provided computer kitchen and bath layouts for custom cabinet shop.
  • Prepared handwritten shop drawings.
  • Supervised and assisted with kitchen installations.
  • Ordered materials and maintained client files.

Education

CKD, Certified Kitchen Designer - Universal Kitchen Planning

National Kitchen & Bath Assoc
Hackettstown, NJ
01.2001

AA Degree - Architectural Drafting

Los Angeles Trade Technical College
Los Angeles, CA
01.1989

High School Diploma -

Bell High School Bell
Bell, CA
01.1987

Skills

  • Communication
  • Product Knowledge
  • Project Management
  • Workflow Management
  • Managing Events Start to Finish
  • Selling Products and Services

Timeline

Sales Design Leader

IKEA Long Beach Planning Studio
08.2022 - 08.2025

Active Selling Leader Kitchens

IKEA
02.2017 - 02.2021

Kitchen Sales Expeditor/KISS

IKEA
02.2002 - 02.2017

Kitchen Shopkeeper

IKEA Covina
02.2001 - 08.2022

Kitchen Designer/Project Coordinator

Home Depot
02.1994 - 02.2002

Kitchen Designer/Sales Representative

Imperial Cabinets
02.1993 - 02.1994

CKD, Certified Kitchen Designer - Universal Kitchen Planning

National Kitchen & Bath Assoc

AA Degree - Architectural Drafting

Los Angeles Trade Technical College

High School Diploma -

Bell High School Bell

Similar Profiles

CREATE PROFILE
MANUEL A. RODRIGUEZ