Manuel Ascencio
Cathedral City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Bilingual and motivated to take on any task.
Overview
17
17
years of professional experience
Work History
Loan Specialist
Oportun
01.2016 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Collaborated with other departments to promptly process loan applications.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
Assistant Store Manager
OneMain Financial
01.2022 - 05.2022
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Front Desk Manager
Hyandae Hotel & Spa
01.2013 - 03.2015
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Production Assistant Intern
Inmedia Entertainment
01.2012 - 04.2014
- Worked closely with production coordinator to plan photo shoot projects.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Organized and stored filming equipment and other assets for production.
- Contributed to production meetings by issuing schedules, shot lists and other important documents.
- Researched copyrights, royalties and other permission aspects for music, footage and images.
Assistant Store Manager
GameStop
02.2011 - 01.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
Server
The Yard House
01.2007 - 01.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
GED -
College of The Desert
Palm Desert, CA01.2006
Sociology
Remington College - San Diego
San Diego, CASkills
- Customer Interaction
- Client Interviews
- Critical Thinking
- Management
- Microsoft Internet Explorer
- Customer Proposals
- Complex Problem-Solving
- Manage Complaints
- Instructing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
OneMain Financial
01.2022 - 05.2022
Loan Specialist
Oportun
01.2016 - Current
Front Desk Manager
Hyandae Hotel & Spa
01.2013 - 03.2015
Production Assistant Intern
Inmedia Entertainment
01.2012 - 04.2014
Assistant Store Manager
GameStop
02.2011 - 01.2012
Server
The Yard House
01.2007 - 01.2010
GED -
College of The Desert
Sociology
Remington College - San Diego