Manuel Aviles
New Orleans,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sherwin Williams Paint Company
07.2021 - Current
- Train, motivate, and develop team members to maximize their potential and achieve desired results
- Lead by example to ensure that customers receive excellent service and quality products
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentor team members to enhance professional development and accountability in workplace.
Account Operator
National Center of Disaster and Fraud
08.2017 - 05.2021
- In-take reports about fraud, waste, abuse or mismanagement regarding Social Security Administration, Health and Human Services and Department of Homeland Security
- Dealing with confidential information and gathering relevant information regarding individuals/issue being reported to provide to investigators
Marketing Analyst
Toyota- Excel Automotriz, Excel Automotriz
01.2017 - 06.2017
- Conducted secondary research, including finding information from industry associations, statisticians, and marketing experts
- Developed sales strategies in tandem with the marketing department
- Increased brand awareness through targeted initiatives.
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performance and made recommendations for improvement.
- Reported performance and ROI of campaign media.
Customer Service Representative
The Office Gurus
01.2014 - 07.2015
- Handled complaints provide appropriate solutions within the time limits and followed up to ensure resolution
- Take payment information and other pertinent information such as addresses and phone numbers, inform customer of updates
- Handled complaints provide appropriate solutions within the time limits and followed up to ensure resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Business Management, Entrepreneurship
Louisiana State University
05.2021
Skills
- Administration and Reporting
- Google Drive
- Business Administration
- Effective Selling Techniques
- Training and Development
- Maximizing Profitability
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Assistant Manager
Sherwin Williams Paint Company
07.2021 - Current
Account Operator
National Center of Disaster and Fraud
08.2017 - 05.2021
Marketing Analyst
Toyota- Excel Automotriz, Excel Automotriz
01.2017 - 06.2017
Customer Service Representative
The Office Gurus
01.2014 - 07.2015
Bachelor of Science - Business Management, Entrepreneurship
Louisiana State University