Manuel Azevedo
Tulare,CA
Summary
Experienced Information Technology professional with a proven track record in the government administration industry. Proficient in IT service management, networking, software documentation, training & development, and employee supervision. Demonstrated expertise in effectively managing technology resources and implementing innovative solutions. Holds a Bachelor of Science (B.S.) in Technical Management from DeVry University-California.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Information Systems Analyst
City of Hanford
03.2023 - Current
- Coordinate City-wide Information Services, including systems development and enhancements, wide area network support, network infrastructure, local area network support, personal computer (hardware and software) support, system servers, internet/intranet communications, and related support.
- Operate and control systems for a variety of tasks including but not limited to utility billing, building permits financial system, payroll, geographic information systems, and Police and Fire applications.
- Controls and monitors the creation, use, backup, and security of files and systems.
- Acts as network administrator; administer e-mail systems, sets up system securities; monitors the performance of servers.
- Installs new hardware, software, networks, and communication systems; configure hardware and software for City needs.
- Instruct computer system users in the use of equipment and applications; answer questions regarding the methods and procedures for utilizing computer applications.
- Provides software support for various City systems; creates application tools for users using commercial software.
- Participates in the development and implementation of goals, objectives, policies, and priorities for the assigned services and activities; identifies resource needs; recommends and implements policies and procedures.
IT Manager
City of Lindsay
09.2022 - 03.2023
- Direct, manage, supervise, and coordinate the information technology (IT) activities in the operation of enterprise, client/server, and desktop computer systems and networks.
- Duties involve management of technical services and operations including user and systems requirements and analysis, applications development and maintenance, computer systems operations and support, network design and maintenance, and data/database analysis/administration for all departments within the City.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
IT Support Supervisor
GLS US
04.2022 - 08.2022
- Oversee and develop the entire Service Desk staff and ensure that end users and customers are receiving the appropriate assistance.
- Responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, as well as the monitoring, tracking, and coordination of Service Desk functions.
- Serve as a general technical support specialist during high request volume periods by taking incoming tickets from various stakeholders.
- Managed specialist team to provide technical assistance and customer service.
IT Specialist - Application Support III
County of Tulare
07.2019 - 04.2022
- Assist in the assignment, training, and supervision of activities of the IT Specialist-Application Support I/II.
- Provide specialized support for client applications, including day-to-day monitoring and analysis of system operation, security, and business continuity.
- Ensure scheduled operations and tasks are performed as required by the client.
- Coordinate and implement all departmental application software installations and patches, including appropriate testing and notification of stakeholders.
Senior Information Systems Technician
Family HealthCare Network
08.2018 - 07.2019
- Provide support with the installation, configuration, repair and preventative maintenance of personal computers, mobile devices, printers, and other network equipment.
- Research, configure and install software packages, software upgrades, PC support, operating system upgrades and maintenance.
- Upgrade, repair and replace computer-related equipment to meet user needs.
- Coordinate work orders.
- Provide training and instruction to FHCN users on systems and software.
- Train IS Technicians on proper methods and procedures to complete their required duties.
- Assist Network Administrators on maintenance for all Network Server rooms.
- Assist IS Manager in the planning, installation, and maintenance of network and computer infrastructure.
- Used ticketing systems to manage and process support actions and requests.
Director Of Business Development
SM Transit
11.2016 - 08.2018
- Responsible for managing competitive procurements from pre-RFP to submittal and interviews as needed for either new business and/or retention of current contracts.
- Serve as the on-site field researcher for emerging markets, attending pre-bid conferences, riding buses/routes as needed to determine key data, meeting with agencies, identifying facilities, taking photos and learning about specific transit systems.
- Attend client hosted meetings, analyzes the opportunity, and contribute to SM Transit's ability to develop unique strategies.
Information Technology Analyst
City of Porterville
10.2013 - 10.2016
- Maintain and support the City network and computer resources.
- Conduct general analysis, troubleshoot and resolve computing, network and communication technology problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Transportation Operations Supervisor
Sierra Management
12.2012 - 09.2013
- Manage staff and daily Transit Operations.
- Assist customers with service requests.
- Train drivers to obtain Transit Bus license.
Software Trainer
InTouchPOS by ASSAL Corporation
01.2007 - 01.2011
- Manage Projects to ensure timely installation and trainings.
- Setup and Test Point of Sale software programs.
- Install hardware at customer locations.
- Train end user on Point of Sale software programs.
- Provide technical support to end users.
Education
Bachelor of Science (B.S.) - Management Information Systems
DeVry University
Fremont, CA01.2006
Skills
- IT support management
- IT service management
- Effective staff management
- Requirements Analysis
- Technical documentation
- IT support services
- Information systems expertise
- Skilled in Microsoft Office software
- Technical assistance
- System improvements
- Troubleshooting skills
Certification
ITIL 4 Foundation CPD, AXELOS Global Best Practice
Timeline
Information Systems Analyst
City of Hanford
03.2023 - Current
IT Manager
City of Lindsay
09.2022 - 03.2023
IT Support Supervisor
GLS US
04.2022 - 08.2022
IT Specialist - Application Support III
County of Tulare
07.2019 - 04.2022
Senior Information Systems Technician
Family HealthCare Network
08.2018 - 07.2019
Director Of Business Development
SM Transit
11.2016 - 08.2018
Information Technology Analyst
City of Porterville
10.2013 - 10.2016
Transportation Operations Supervisor
Sierra Management
12.2012 - 09.2013
Software Trainer
InTouchPOS by ASSAL Corporation
01.2007 - 01.2011
Bachelor of Science (B.S.) - Management Information Systems
DeVry University
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