Manuel Barbosa
Nashville,TN
Summary
Focused professional with 10+ years of experience and a proven knowledge of accelerated growth, business development, and customer service. I remain calm and poised in high-pressure situations. I leverage in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. I am committed to cost effective management resources and quality performance with strong strategic planning, people management and development skills.
Overview
21
21
years of professional experience
Work History
Station Manager
United States Postal Service, USPS
05.2020 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Collaborated with regional management to align station objectives with company goals.
PRESIDENT/OWNER
Moliceiro Distribution Group Inc.
04.2014 - 01.2020
- Oversee all other executives and staff within the organization
- Oversee budgets
- Encourage business investment
- Promote economic development within communities
- Direct the organization's financial goals, objectives, and budgets
- Implement the organization's guidelines on a day-to-day basis
- Preside over quality control
- Hire, train, and terminate employees
- Develop and implement strategies and set the overall direction of a certain area of the company or organization
- Oversee the investment of funds and manage associated risks, supervise cash management activities, execute capital-raising strategies to support a firm's expansion, and deal with mergers and acquisitions
- Provide visionary and strategic leadership for the organization
- Develop the policies and guide direction of the organization
- Develop and maintain relationships with other associations, industry, and government officials that are in the best interest of the company
- Direct staff, including organizational structure, professional development, motivation, performance evaluation, discipline, compensation, personnel policies, and procedures.
DIRECTOR OF OPERATIONS
Facility Solutions LLC
04.2010 - 12.2013
- Analyze the performance of support functions for departments such as human resources and make recommendations for improvement
- Work with project managers to develop budgets for special programs
- Act as responsible individual for the approval of significant corporate expense checks
- Liaising with superior to make decisions for operational activities and set strategic goals
- Planning and monitoring the day-to-day running of business to ensure smooth progress.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
FRONT-END MANAGER
The Home Depot
11.2008 - 04.2010
- Support all departmental functions, from managing customer requests and resolving any issues to ensuring that all front-end processes run smoothly
- Ensure that all department orders are fulfilled and that there's adequate stock and accurate retail pricing so orders go out properly and without issue
- Make certain that all team members are aware of their job duties and that the team runs collaboratively
- Training new staff and making sure they're familiar with company processes, systems, and regulations
- Manage cash drawers and bookkeeping tasks for the department, ensuring that accounts are accurate and resolving any discrepancies.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Evaluated employee performance and made recommendations for improvements.
GUEST SERVICES SUPERVISOR AND MANAGEMENT DEVELOPMENT
Boston Market
04.2005 - 01.2008
- Build store profitability by following established procedures
- Assist with the recruitment and training of restaurant employees
- Assist in training and development of new managerial hires for the region
- Ensure Boston Market restaurant guests and catering customers are served properly and in a timely manner
- Investigate and resolve customer complaints regarding food quality or service
- Monitor employee performance and training
- Order food, equipment, and supplies through approved vendors
- Input and oversee P & L statements
- Maintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies
- Oversight of restaurant's daily operations, financials, and control systems.
Manager
Sunstar Theaters
06.2003 - 04.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed new revenue streams
Education
B.A. Business Administration - Business Management With Focus On Entrepreneurship
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, FL05.2009
Skills
- Bilingual- Portuguese
- Proficient with multiple Operating Systems
- Customer/Client Relations
- Negotiating
- Cross-Functional Team Management
- Communication Skills
- Supervising staff from different departments and provide constructive feedback
- Improve the business processes for each department through analysis and collaboration
- Get involved in long-term business planning at the managerial and executive level
- Collaborate with department management to develop financial plans
- Operations Management
- Team Development
- Work Planning
Personal Information
Title: OPERATIONS MANAGER
References
References available upon request
Timeline
Station Manager
United States Postal Service, USPS
05.2020 - Current
PRESIDENT/OWNER
Moliceiro Distribution Group Inc.
04.2014 - 01.2020
DIRECTOR OF OPERATIONS
Facility Solutions LLC
04.2010 - 12.2013
FRONT-END MANAGER
The Home Depot
11.2008 - 04.2010
GUEST SERVICES SUPERVISOR AND MANAGEMENT DEVELOPMENT
Boston Market
04.2005 - 01.2008
Manager
Sunstar Theaters
06.2003 - 04.2005
B.A. Business Administration - Business Management With Focus On Entrepreneurship
FLORIDA ATLANTIC UNIVERSITY