Summary
Overview
Work History
Skills
Timeline
Generic

Felicia Bejarano

Surprise,Arizona

Summary

Experienced professional with a strong background in customer service and administrative support. Proven ability to effectively manage client communications, handle sensitive information with discretion, and maintain a high level of organization. Skilled in multitasking in fast-paced environments and resolving customer inquiries with a positive, solutions-oriented approach. Adept at utilizing CRM systems, coordinating meetings, and ensuring smooth office operations. Seeking a role to leverage exceptional interpersonal skills and administrative expertise to support business growth and enhance client satisfaction.

Overview

9
9
years of professional experience

Work History

Realtor

My Home Group
10.2023 - Current
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Utilized advanced marketing techniques to showcase properties effectively, attracting more potential buyers.

Stay-at-Home Mom

Self-employeed
03.2017 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Managed schedules for two children under the age of 10, organizing competing appointments and activities
  • Oversaw weekly grocery budget, reducing overall spending by 8% over two years
  • Passionate about learning and committed to continual improvement.

Customer Service Representative

PhoneWare Inc.
07.2016 - 03.2017
  • Managed multiple phone lines, scheduled appointments, and provided troubleshooting assistance
  • Delivered exceptional customer service with a high level of attention to detail.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Medical Front Office Assistant

Simon Medical
02.2016 - 07.2016
  • Checked in patients for medical imaging procedures and managed necessary paperwork
  • Verified patient identification, insurance, and medical orders, ensuring accurate records
  • Collected payments and confirmed insurance authorizations for exams
  • Rescheduled appointments as needed, demonstrating strong multitasking abilities.
  • Reviewed and updated customer information in database for accuracy.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Reduced wait times for visitors by implementing more efficient check-in process.

Skills

  • Extensive experience in administrative support and customer service in various settings
  • Strong multitasking abilities with exceptional organizational skills
  • Proactive, reliable, and dedicated to maintaining high standards of client relations
  • Excellent interpersonal skills and a commitment to delivering outstanding service
  • Strong negotiation skills
  • Property tours and inspections

Timeline

Realtor

My Home Group
10.2023 - Current

Stay-at-Home Mom

Self-employeed
03.2017 - 10.2023

Customer Service Representative

PhoneWare Inc.
07.2016 - 03.2017

Medical Front Office Assistant

Simon Medical
02.2016 - 07.2016

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Felicia Bejarano