Manuel Benjamin Sanchez
Navasota,USA
Summary
Customer-oriented Assistant General Manager with 12 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager/Front Desk Clerk/Property Manager
H. Brooks Enterprises, LLC
Bryan, TX
08.2017 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Motivated, trained and disciplined employees to maximize performance.
- Resolved problems promptly and effectively to elevate customer approval.
- Completed inventory purchases and oversaw restocking.
- Assisted General Manager in coordinating reservations for 2 RV Parks
- Assisted in lawn care, maintenance and janitorial services as necessary.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Provided guests with above-and-beyond service.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Made and coordinated reservations by phone and online for 3 RV Parks
- Assisted guests with parking and RV hook-up.
- Performed lawn care, maintenance, and janitorial services as needed.
- Managed company properties.
Full-Time Student
Western Governors University
10.2023 - 03.2026
- Graduated with a Bachelor of Science Degree in Nursing.
- Expected NCLEX testing date – April, 2026
Assistant Manager/Clerk
Stripes Convenience Store
Navasota, TX
01.2014 - 08.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Met safe food handling protocols to comply with company, health department and industry standards.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Complied with company guidance and Texas and federal laws to control sales of tobacco, alcohol products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
Education
BSN -
WGU Nursing School
03-2026
No Degree - Nursing Pre-requisites
StraighterLine
Online09-2023
GED - undefined
Navasota ISD
Navasota, Texas09-2015
Skills
- Verbal and Written Communication
- Department Oversight
- Staff Scheduling
- Policy Development and Enforcement
- Cost Reduction
- Employee Motivation
- Assignment Delegation
- Records Organization and Management
- Administrative Management
- Customer Service Management
- Decision Making
- Desktops, Laptops and Mobile Devices
- Word Processing
- Inventory Tracking and Management
Affiliations
- Volunteer Mission Specialist for Angel Flight. Assisted with greeting passengers, loading luggage and pre-flight inspections.
- Note: Angel Flight is a volunteer organization tasked with facilitating transportation by air for individuals with medical needs who often have difficulty getting to their appointments.
Certification
AHA CPR/BLS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Full-Time Student
Western Governors University
10.2023 - 03.2026
Assistant General Manager/Front Desk Clerk/Property Manager
H. Brooks Enterprises, LLC
08.2017 - Current
Assistant Manager/Clerk
Stripes Convenience Store
01.2014 - 08.2017
No Degree - Nursing Pre-requisites
StraighterLine
GED - undefined
Navasota ISD
BSN -
WGU Nursing School