Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Brito

Charlotte,NC

Summary

Adept in Identity Access Management at Duke Energy, I excel in teamwork, customer service, and problem-solving. By using my knowledge of our enterprise landscape and dependencies I am able to build a relationship with multiple teams and business partners in order to spearhead application upgrades and compliance initiatives with the resources that are available to me while adhering to the change management processes that have been established by the company. I have been known to work well under intense pressure during major incidents being able to collaborate and coordinate with multiple teams in order to find problem resolution, showcasing a blend of technical and interpersonal prowess.

Overview

7
7
years of professional experience

Work History

IT Application Support

Duke Energy
02.2018 - Current
  • Maintaining, upgrading, and developing within various applications with a main focus in Identity Access Management
  • Commonly work along side business users in order to maintain both corporate and regulatory compliance including SOX, NERC, and HR data
  • Responsible for creating and coordinating regular application changes that may require work from multiple teams.
  • Experience with Jira, change management procedures, and major incident procedures.
  • Worked to resolve end user issues via ServiceNow
  • On regular on-call rotation to handle issues off-hours

Education

Bachelor of Arts - Computer Science

University of North Carolina At Charlotte
Charlotte, NC
12-2017

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Calm under pressure
  • Change Management

Timeline

IT Application Support

Duke Energy
02.2018 - Current

Bachelor of Arts - Computer Science

University of North Carolina At Charlotte
Manuel Brito