Silvia Costa
Pawtucket,RI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Medical Interpreter
Self Employed Web
Pawtucket, RI
05.2018 - Current
- Obtained permission from patients to translate confidential medical information to and from healthcare teammates.
- Maintained a professional demeanor when interacting with clients and colleagues.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Demonstrated excellent problem solving skills when dealing with difficult situations related to language barriers or cultural misunderstandings.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
Monitor/Quality Control Manager
The Judge Rotenberg Educational Center
Canton, MA
12.2001 - Current
- Affirmed compliance with safety and facility policies by enforcing consistent rules.
- Documented critical incidents, and coordinated proper responses to identified issues.
- Responded to emergencies, providing first aid and CPR with speed and skill.
- Completed daily mandated accountability documentation for each student.
- Observed student behaviors and looked for signs of concerns, such as injury, illness, and emotional disturbance.
- Developed and deepened professional and productive relationships with students, teachers, and parents.
- Provided excellent service and attention to customers when face-to-face, or through phone conversations.
Education
Some College (No Degree) - Certified Nursing Assistant
International Health Care
Attleboro, MASome College (No Degree) - Medical Interpreter in Portugues And Creole
University of Massachuset Medical School
MassachusettsSkills
- Fluent in English, Portuguese and Spanish
- Medical interpreter for Portuguese and Cape Verdean Creole
- Experience working with managed care
- Knowledge of the Medicaid population
- Ability to communicate effectively
- Skilled manager
- Computer: Word, Excel, and Microsoft efficient
- Problem-solving
- Critical thinking
- Friendly, positive attitude
- Good Telephone Etiquette
- Communication
- Recordkeeping
References
References available upon request.
Timeline
Medical Interpreter
Self Employed Web
05.2018 - Current
Monitor/Quality Control Manager
The Judge Rotenberg Educational Center
12.2001 - Current
Some College (No Degree) - Certified Nursing Assistant
International Health Care
Some College (No Degree) - Medical Interpreter in Portugues And Creole
University of Massachuset Medical School
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