Manuel Cadena
Universal City,TX
Summary
Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Premium Designer
Best Buy
08.2023 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Assisted in development of new materials for design projects.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Exceeded sales targets consistently by employing persuasive sales techniques and comprehensive product knowledge.
- Exceeded annual sales targets consistently by identifying untapped markets and adjusting sales tactics accordingly.
- Increased sales performance by training and mentoring sales staff on effective selling techniques.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
Senior Sales Consultant
Best Buy
07.2017 - 08.2023
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs
- Guides customers through complex solutions across multiple categories and services in home, in-store, and virtually
- Supports projects from start to finish while acting as a liaison for customers throughout their journey
- Supports customer interaction from pre-call and walkthrough to installation and post-sale follow up.
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Mentored junior sales consultants, providing guidance and support for career growth.
Sales/Operations Manager
State Farm
11.2013 - 07.2017
- Trained and supervised sales staff in data entry (CRM), closing sales and procedures meeting company guidelines
- Held team members accountable for their individual contributions based on their roles and responsibilities
- Built employee knowledge with training and mentoring.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
Assistant Store Manager
Walmart
04.2010 - 11.2013
- Proactively lead the store to ensure achievement of business goals in revenue
- Maintained organized store environment for customer and employee health and safety
- Managed and accounted for store inventory on a daily, monthly and yearly basis.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Business Mgt. -
University of Phoenix
Skills
- Client Relationship Mgt
- Sales Analysis
- Sales Presentation
- Sales Proposal Creation
- Team Leadership
- Mentoring
- Performance Assessment
- Project Management
- Design Research
- Client satisfaction
- Design implementation
- Visual Communication
- Creative design layouts
- Vendor relationships
- Project Presentations
- Teamwork and Collaboration
- Creative Thinking
- Problem-Solving
- Decision-Making
- Reliability and Adaptability
- Team building
- Analytical Thinking
- Excellent Communication
- Organizational Skills
- Engineering Blueprints
Leadership Experience
Capable of managing groups of my peers: I have been called upon to train other managers when they have struggled to accomplish their goals.
References
Available upon request.
Timeline
Premium Designer
Best Buy
08.2023 - Current
Senior Sales Consultant
Best Buy
07.2017 - 08.2023
Sales/Operations Manager
State Farm
11.2013 - 07.2017
Assistant Store Manager
Walmart
04.2010 - 11.2013
Business Mgt. -
University of Phoenix