Manuel Camargo
Tucson,AZ
Summary
Experienced operations professional with strong customer service, management, and problem-solving skills. Proven ability to coordinate daily tasks, train staff, maintain safety standards, and support inventory accuracy in warehouse and delivery settings. Skilled warehouse and customer service professional with experience in forklift operations, inventory control, packaging, and material handling. Known for dependable work, fast problem-solving, and training new team members to support smooth daily operations.
Overview
17
17
years of professional experience
Work History
Driver/ Dispatcher
NFXL Delivery LLC
10.2021 - Current
- Delivered packages safely using optimized routes and adherence to delivery schedules.
- Communicated with dispatch to resolve route changes, delays, and delivery exceptions.
- Verified shipment accuracy against manifests and customer delivery instructions.
- Loaded and secured cargo to prevent damage during transport.
- Maintained clean driving records through consistent compliance with traffic and safety regulations.
- Trained new drivers on route procedures, safety expectations, and efficient delivery practices.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Inspected vehicle condition before and after trips to maintain operational readiness.
- Coordinated daily dispatch assignments to align drivers, routes, and service priorities
- Communicated with drivers with accurate answers when they called in with an issue on their route.
- Performed daily logs of issues from prior days when drivers had issues on route to report back to Amazon
Warehousing Identification Packaging Specialist
Raytheon
06.2018 - 08.2021
- Coordinated packaging operations for components, ensuring compliance with shipping requirements.
- Maneuvered daily work practice using a High bay and Stand Up forklift.
- Used skills skills to train new employees and certify them on the Machines used.
- Trained new team members on packaging processes, ensuring adherence to company standards and best practices.
- Inspected parts and materials for damage, verifying packaging readiness before shipping out.
- Maintained accuratecurate inventory records, ensuring all parts in warehouse are accounted for.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
Customer Service Representative
Bayview Home Loan Servicing LLC
05.2016 - 05.2018
- Resolved borrower inquiries regarding loan payments, escrow balances, and account status with accurate, timely communication.
- Processed payment adjustments, payoff requests, and account updates while maintaining strict servicing accuracy.
- Documented customer interactions in servicing systems, ensuring complete case notes and compliance with policy requirements.
- Reviewed delinquent accounts and routed borrowers to appropriate loss mitigation options and repayment solutions.
- Supported high-volume call handling by prioritizing requests and delivering consistent service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Alorica Customer Service Call Center
06.2015 - 05.2016
- Resolved inbound customer inquiries with accurate product and service information.
- Documented call details and case notes in CRM systems for consistent follow-up.
- Guided customers through billing, account, and service questions with clear explanations.
- Applied call center scripts and compliance guidelines to ensure policy adherence.
- Mentored new representatives on call handling, documentation, and customer service standards.
- Improved workflow efficiency by identifying recurring issues and recommending process updates.
- Managed high-volume inbound pharmacy calls, resolving refill requests, order status inquiries, and prescription coordination.
- Verified patient demographics, insurance details, and prescription eligibility to support accurate call resolution.
- Documented interactions and case notes in pharmacy systems, maintaining HIPAA-compliant records.
- Coordinated with prescribers, insurers, and internal teams to resolve prior authorization and refill barriers.
- Resolved patient concerns with professionalism, ensuring accurate information and timely pharmacy service support.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Assistant Manager, Cashier
Family Dollar
05.2012 - 03.2015
- Managed cash drawer balancing, deposits, and daily reconciliation with strict accuracy.
- Supervised front-end operations, ensuring accurate register handling and prompt customer service.
- Trained associates on cashier procedures, store policies, and customer complaint resolution.
- Coordinated opening and closing tasks, including till setup and end-of-day reports.
- Monitored inventory levels, restocked merchandise, and maintained organized sales floor conditions.
- Resolved customer concerns professionally while supporting smooth checkout flow.
- Enforced loss-prevention practices and identified discrepancies during cash and transaction reviews.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Directed daily operations, ensuring consistent service standards and workflow efficiency.
- Supervised staff performance, providing coaching, scheduling support, and task direction.
Customer Service Representative
Reid Park Zoo Culinary Staff
05.2010 - 04.2012
- Trained new team members on food handling, customer service, and safety procedures.
- Monitored inventory levels and restocked supplies to prevent service interruptions.
- Coordinated food preparation and order accuracy during high-volume periods.
- Enforced sanitation practices and complied with health and food safety requirements.
- Supported cash handling and register accuracy during daily transactions.
- Delivered prompt food and beverage service while maintaining guest satisfaction and order accuracy.
- Monitored dining areas and replenished supplies to support smooth daily operations.
- Maintained cleanliness across service areas, tables, and equipment in line with hygiene standards.
- Greeted and seated guests to provide friendly and a welcoming experience.
Education
High School Diploma -
Sunnyside High School
TucsonSkills
- Customer Service
- Route optimization
- Packaging and labeling
- Logistics coordination
- Delivery scheduling
- Cycle Counting
- Material handling
- Computer applications
- Management
- Time management
- Safe driving practices
- Vehicle inspection
Timeline
Driver/ Dispatcher
NFXL Delivery LLC
10.2021 - Current
Warehousing Identification Packaging Specialist
Raytheon
06.2018 - 08.2021
Customer Service Representative
Bayview Home Loan Servicing LLC
05.2016 - 05.2018
Customer Service Representative
Alorica Customer Service Call Center
06.2015 - 05.2016
Assistant Manager, Cashier
Family Dollar
05.2012 - 03.2015
Customer Service Representative
Reid Park Zoo Culinary Staff
05.2010 - 04.2012
High School Diploma -
Sunnyside High School