Summary
Overview
Work History
Education
Skills
Cover Letter
Languages
Timeline
Generic

Manuel Caraballo

San Francisco,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency, been for 11 years to the restaurant industry with a history of uses independent decision-making skills and sound judgment to positively impact with the team and the business. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.

Overview

13
13
years of professional experience

Work History

General Manager /Catering Manager

La Mediterranee Restaurant
08.2022 - Current
  • Training New staff, Manager, Server
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Bartender/Floor manager

Rosarito fish shack restaurant
10.2021 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Manager / Bookkeeper / Customer Service

Safeway Co Supermarket
03.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.

Manager/Assistant Restaurant General Manager

Cocosueno Restaurant
08.2019 - 02.2020
  • Managed employees to maintain smooth-running operations of shop floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Performed closing procedures 6 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Created employee schedules to align coverage with forecasted demands.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Monitored sales and adjusted staffing levels to meet customer service standards.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Implemented challenging personnel and department goals to drive performance.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Forced to leave job because pandemic.

Manager/Administrator Los Cuates LLC

Rosarito Fish Shack and Shelter Pizza
11.2018 - 07.2019
  • Charge of Payroll, Keep restaurant operating efficiently, Filing paperwork, Hiring and Human Resources duties, Ensure all supplies needed are in stock, Accounting for equipment maintenance
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.

Manager/GM

Rosarito Fish Shack and Shelter Pizza Restaurant
01.2017 - 12.2018
  • Hiring and training new employees, Leading the front of the house, Provide a excellent customer service, Managing finances, Optimizing productivity
  • Developed and implemented strategies to increase sales and profitability
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Mitigated business risks by working closely with staff members and assessing performance

Operations Manager

Melao Restaurant
03.2013 - 01.2016
  • Maintenance all the stock up to date, Keep equipment functional, Food and beverage cost, Supervise restaurants areas and make sure that everything was working fine
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Systems manager

Asociacion Cooperativa
06.2010 - 04.2011
  • IT support
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Kept computer systems operating at optimal performance levels.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Provided remote troubleshooting and support for users.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Education

Informatics Computer technician Degree -

Instituto Universitario De La Frontera
Merida, Venezuela
09.2008

7th Escuela Latinoamericana de Redes, Taller sobre tecnologia de redes inalámbricas para transmision de datos -

WALC2005
Mérida, Venezuela
03.2008

Modelos para Redes (LAN Models) -

IDATA SOLUTIONS
Merida, Venezuela
08.2007

CISCO CCNA -

Fundacion Escuela Latinoamericana De Redes
Merida, Venezuela
02.2004

CompTIA A+ Certification -

DigitalCorp
Reston, Virginia
05.2003

Intensive English as a Second Language -

NOVA Northern Virginia Community College
Reston, Virginia
04.2002

Skills

  • Spanish
  • English
  • Operations Oversight
  • Branding
  • Expense Control
  • Customer Relationship Management
  • Schedule Management
  • Distribution Management
  • Staff Supervision
  • Workflow Planning
  • Networking Abilities
  • Staff Motivation
  • Manager support
  • Organized managerial style

Cover Letter

Dear Hiring,My name is Manuel Caraballo, I am a resident of San Francisco, CA and I have an advanced skill set to offer to your business. I have worked for over ten years in IT with computers and 12 years in the restaurant field, managing large groups of people, and leading teams in accomplishing large tasks. I am bi-lingual and speak both Spanish and English fluently. The combination of my ambition and my ability to learn new things quickly makes me an excellent asset to any business. I have worked in several types of work environments and have excelled in all. I would appreciate the opportunity to further discuss with you the skills I can provide your business. Thank you for your time and consideration, and I look forward to hearing from you.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager /Catering Manager

La Mediterranee Restaurant
08.2022 - Current

Bartender/Floor manager

Rosarito fish shack restaurant
10.2021 - 07.2022

Manager / Bookkeeper / Customer Service

Safeway Co Supermarket
03.2020 - 04.2021

Manager/Assistant Restaurant General Manager

Cocosueno Restaurant
08.2019 - 02.2020

Manager/Administrator Los Cuates LLC

Rosarito Fish Shack and Shelter Pizza
11.2018 - 07.2019

Manager/GM

Rosarito Fish Shack and Shelter Pizza Restaurant
01.2017 - 12.2018

Operations Manager

Melao Restaurant
03.2013 - 01.2016

Systems manager

Asociacion Cooperativa
06.2010 - 04.2011

Informatics Computer technician Degree -

Instituto Universitario De La Frontera

7th Escuela Latinoamericana de Redes, Taller sobre tecnologia de redes inalámbricas para transmision de datos -

WALC2005

Modelos para Redes (LAN Models) -

IDATA SOLUTIONS

CISCO CCNA -

Fundacion Escuela Latinoamericana De Redes

CompTIA A+ Certification -

DigitalCorp

Intensive English as a Second Language -

NOVA Northern Virginia Community College

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