Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Manuel Castro-Gonzalez

Houston

Summary

Dynamic bar manager with a proven track record at Atlas Restaurant Group, excelling in customer service and staff training. Spearheaded innovative cocktail introductions, boosting sales and enhancing customer loyalty. Skilled in inventory management and team leadership, fostering a positive work environment while ensuring operational excellence. Bilingual in Spanish and English.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bar Manager

Atlas Restaurant Group
01.2022 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Bartender

Atlas Restaurant Group
06.2017 - 12.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Assistant Manager

Haagen Dazs
06.2012 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Barback/Bartender

Koopers
06.2013 - 08.2019
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Patterson High
Baltimore
05-2015

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Training and mentoring
  • Responsible alcohol service
  • Bar management
  • Staff scheduling
  • Inventory management
  • Supervisory experience
  • Organizational growth
  • Marketing and sales experience
  • FLUENT IN Spanish and English

Accomplishments

    I have been working these past years to learn as much as I can and grow as a person to achieve goals that I put myself to be better as individual and as an employee.

Certification

TABC and Food Handlers.

Bartender Certificated.

Agave Masters Certificated by Academia Patron.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Bar Manager

Atlas Restaurant Group
01.2022 - Current

Bartender

Atlas Restaurant Group
06.2017 - 12.2021

Barback/Bartender

Koopers
06.2013 - 08.2019

Assistant Manager

Haagen Dazs
06.2012 - 12.2021

Patterson High

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