Ana Gomez
Katy,TX
Summary
Driven by a strong work ethic and integrity, I excelled at FedExGround, enhancing team productivity and operational efficiency. Leveraging skills in customer service, creative problem-solving, and computer proficiency, I fostered a collaborative environment, significantly boosting employee morale and streamlining communication processes. My approach consistently delivers impactful results, demonstrating exceptional organizational and multitasking abilities.
Overview
2025
2025
years of professional experience
Work History
Cashier
Popeyes® Louisana Kitchen
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Made sure every customer was taken care of before leaving the store.
CAP 2 Stocker
Walmart
07.2017 - 08.2019
- Maintained a positive attitude during high-pressure situations or extended work hours, providing consistent quality performance throughout various stocking tasks.
- Assisted in training new CAP 2 Stockers on best practices for stocking shelves efficiently while maintaining cleanliness standards.
- Provided backup assistance at the register during peak hours when needed to minimize customer wait times at checkout lines.
- Collaborated with team members to complete stocking tasks efficiently, achieving store goals for merchandise availability.
Associate
Walmart
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
Manager
Walmart
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Package Handler
FedEx:Ground
06.2019 - Current
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported peak season demands by volunteering for extra shifts.
Trainer
FedEx:Ground
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one on one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Senior Operations Administrator
FedEx:Ground
- Established procedures and reporting systems to streamline internal organizational communication.
- Collaborated with cross-functional teams to drive initiatives that improved overall company operations.
- Boosted employee morale through recognition programs that acknowledged individual contributions towards achieving organizational goals.
- Managed high-stakes crisis situations effectively, minimizing potential risks to the organization's reputation or financial stability.
- Fostered a collaborative work atmosphere by promoting open communication channels among team members across various functions in the organization.
Education
High School Diploma -
Morton Ranch High School
Katy, TX06.2017
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
New Hire Training
Creative Problem-Solving
Computer Skills
Organizational Skills
Multitasking Abilities
Accomplishments
- Received 2 Admin of the month awards.
- Received 2 Package handler of the month awards.
- Received a Bravo Zulu for going above and beyond.
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
FedEx:Ground
06.2019 - Current
CAP 2 Stocker
Walmart
07.2017 - 08.2019
Cashier
Popeyes® Louisana Kitchen
Associate
Walmart
Manager
Walmart
Trainer
FedEx:Ground
Senior Operations Administrator
FedEx:Ground
High School Diploma -
Morton Ranch High School