Manuel Contrera

Key Holder Supervisor

NAPA Auto Parts - Genuine Parts

Doral, FL

05.2019 - Current

I started as a driver in Napa i delivered pallets of oil and parts to customers, later on i moved up to cashier position i counted money and checks, balance drawers etc, couple months later i moved up to counter salesman where i would gain tremendous knowledge on parts i sell parts for car trucks, boats, bikes lawn mowers, forklifts also learned how to make hydraulic hoses get diamater and lenght of hoses with calipers learned also about fittings and pipes also about paint when i moved to the paint department i learned how to mix paint and use different formulas to make a specific color learned about clearcoat, primer and different products to use for automotive paint, i am currently a key holder i open the store and do cash report and balance the drawer and send the cash to the bank, i work in the office now so i currently sell parts to accounts like Firestone Ocean Mazda, Tires Plus etc over the phone i learned the best way to sell is make the customer happy in order for them to always come back to us and be satisfied.
Developed strategies to increase customer loyalty and retention.
Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coached staff on strategies to enhance performance and improve customer relations.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Supported the Store Manager in daily operations activities as needed.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Created promotional displays that increased visibility of merchandise.
Identified opportunities to reduce costs through process improvements.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Supervised cashiers during peak hours of operation.
Assisted customers in locating products throughout the store.
Maintained a safe and secure environment within the store.
Mentored newly hired staff in upselling techniques to improve sales.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Partnered with store leadership team to learn and understand management processes and reports.
Managed [number] employees.
Facilitated and developed lasting relationships with clients to increase client retention.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Analyzed weekly sales reports to identify trends or issues.
Developed effective staff schedules that maximized productivity.
Responded promptly to customer inquiries regarding product availability.
Identified opportunities to drive traffic into store through networking, community outreach and product launches.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Collaborated with management to determine key tasks and delegate to staff members.
Recruited, interviewed and trained new key holders.
Ensured compliance with all company policies and procedures.

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