Manuel Corrales
San Rafael,USA
Summary
Results-driven hospitality professional with extensive experience in housekeeping and laundry operations across luxury hotels and resorts. Demonstrated expertise in maintaining exceptional cleanliness standards, managing multilingual and multicultural staff, and ensuring compliance with safety protocols. Adept at budgeting vendor management, inventory control, and staff training to enhance guest satisfaction and operational efficiency.
Strong interpersonal skills with a proven ability to communicate effectively across departments.
Completed a thesis on hotel structures during civil engineering studies showcasing a deep understanding of the design and functionality of hospitality infrastructure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping and Laundry Manager
Cavallo Point
10.2022 - Current
- Oversaw housekeeping and laundry operations for a luxury property, ensuring high cleanliness standards and linen quality
- Managed short- and long-term planning for housekeeping and laundry services, including budgeting and labor cost management
- Maintained a solid understanding of housekeeping and laundry supplies, monitored inventory, and managed vendor relationships to ensure timely delivery and competitive pricing
- Developed and enforced safety, security, and quality control policies to ensure compliance with OSHA and ADA regulations
- Conducted daily room inspections to maintain consistent service standards and address guest feedback
- Worked closely with the Front Office and other departments to ensure seamless communication and efficient operations
- Handled VIP requests, special turndown services, and ensured the special needs of high-profile guests were met with precision
- Coached and mentored staff to uphold service excellence, including multilingual and multicultural team members
- Managed purchasing and linen control, ensuring cost efficiency while maintaining high service standards
- Implemented training programs to teach staff the importance of guest satisfaction, problem resolution, and attention to detail
Front Desk Agent / Night Auditor
Four Points by Sheraton
06.2022 - 06.2023
- Managed online, phone, and in-person reservations, ensuring seamless check-in and check-out experiences
- Provided detailed explanations of hotel amenities and local attractions to guests
- Handled guest complaints and inquiries in a professional and timely manner
- Balanced daily accounts, generated invoices, and ensured smooth end-of-day financial operations
- Coordinated with housekeeping and maintenance teams to ensure rooms met guest expectations
- Managed specialized services for VIP clients and coordinated special events
Banquet Server / Server Attendant
Orchid Fairmont
01.2018 - 12.2019
- Participated in a J-1 Internship Program to enhance English language skills and gain international hospitality experience
- Delivered high-quality service during large banquets and catered events, ensuring seamless dining experiences
- Ensured timely delivery of each course while maintaining guest satisfaction
- Refilled glasses, removed plates, and answered guest inquiries with professionalism
- Managed post-event breakdown, ensuring cleanliness and organization
- Restocked service stations and ensured all supplies were readily available
Coat Room Attendant
Mohegan Sun Casino
01.2017 - 03.2017
- Participated in a J-1 Internship Program to enhance English language skills and gain international hospitality experience
- Managed the coat check process, ensuring efficient collection and retrieval of guest belongings
- Provided courteous customer service and assisted guests with inquiries about directions, pricing, and event areas
- Maintained organization of the coat room and monitored the safety of guest belongings
- Referred dissatisfied guests to managers for further assistance when necessary
EVS Attendant
Mohegan Sun Casino
01.2016 - 03.2016
- Participated in a J-1 Internship Program to enhance English language skills and gain international hospitality experience
- Maintained cleanliness and organization of assigned work areas, ensuring high standards of hygiene
- Cleaned floors by sweeping, mopping, scrubbing, and vacuuming using appropriate chemicals and tools
- Emptied trash containers and ensured timely disposal of waste
- Monitored and maintained assigned keys to ensure safety
- Reported damages or malfunctions to the supervisor
Suite Keeper
Lake Tahoe Resort Hotel
01.2015 - 03.2015
- Participated in a J-1 Internship Program to enhance English language skills and gain international hospitality experience
- Ensured guest rooms were immaculately clean and replenished with toiletries and amenities
- Collected trash, changed sheets, and made beds according to established standards
- Restocked soap and toilet paper dispensers and cleaned bathrooms thoroughly
- Used vacuum cleaners to maintain clean carpets and floors
Education
Architecture
Universidad Privada del Norte Lima
Bachelor’s Degree - Civil Engineering
Universidad Peruana De Ciencias Aplicadas
Peru12.2023
Skills
- Staff Training & Development - Budgeting & Cost Control - Vendor & Inventory Management -
- Quality Assurance & Inspections - Customer Service & Guest Satisfaction - OSHA & ADA Compliance -
- Proficient in Microsoft Word & Excel
Certification
Certificate of English Studies
Bachelor's Degree in Civil Engeneering
Recommendation Letters from Previous Employers (Lake Tahoe Resort Hotel, Mohegan Sun Casino)
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
• Passionate about travel, exploring new
cultures, and engaging in outdoor
activities.
• Enthusiastic about continuous learning
and improving leadership skills in the
hospitality industry.
◦ Planning to pursue a master's degree at
UC Berkeley to further enhance expertise
in hospitality management and
operations.
Timeline
Housekeeping and Laundry Manager
Cavallo Point
10.2022 - Current
Front Desk Agent / Night Auditor
Four Points by Sheraton
06.2022 - 06.2023
Banquet Server / Server Attendant
Orchid Fairmont
01.2018 - 12.2019
Coat Room Attendant
Mohegan Sun Casino
01.2017 - 03.2017
EVS Attendant
Mohegan Sun Casino
01.2016 - 03.2016
Suite Keeper
Lake Tahoe Resort Hotel
01.2015 - 03.2015
Architecture
Universidad Privada del Norte Lima
Bachelor’s Degree - Civil Engineering
Universidad Peruana De Ciencias Aplicadas
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