MANUEL CRUZ
Summary
Bilingual experienced candidate seeking to advance within the company.
Overview
11
11
years of professional experience
Work History
Fraud Specialist I
JPM Chase
Elgin, IL
03.2023 - Current
- Reviewed customer accounts to detect suspicious activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Mobile Sales Specialist
ATT
Lisle, IL
11.2022 - 02.2023
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Provided in-depth product knowledge and customer service to mobile customers.
- Assisted customers in selecting their ideal device, plan, and accessories.
Mobile Expert
T-Mobile USA
10.2013 - 11.2022
- Handle paperwork and shipment throughout the week
- Also, during the pandemic in 2020 I worked as a virtual mobile expert, this includes helping customers via chat, email and over the phone.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
Skills
- Customer Relations
- Identity Verification
- Problem-solving aptitude
- Multitasking
- Excellent Communication
- Verbal and written communication
- Decision-Making
- Goal Setting
- Active Listening
- Attention to Detail
Languages
Spanish
Native/ Bilingual
Timeline
Fraud Specialist I
JPM Chase
03.2023 - Current
Mobile Sales Specialist
ATT
11.2022 - 02.2023
Mobile Expert
T-Mobile USA
10.2013 - 11.2022