Manuel Cruz

• Monitored CCTV systems and other surveillance equipment in order to detect potential risks or criminal activity.
• Monitored and authorized entrance and departure of vehicles, cargo trucks.
• Displayed excellent leadership abilities while managing a team of highly skilled professionals dedicated to providing superior customer service.
• Demonstrated independence by managing projects from start to finish.
• Utilized high emotional intelligence in all protection professional duties.
• Conducted security and threat assessment audits, providing recommendations for enhancing on-site security measures.
• Checked and verified photo identification prior to granting facility access.
• Reported irregularities such as fire and safety hazards to maintenance.
• Permitted entry with escort for approved persons into secure locations.
• Patrolled and monitored premises in company vehicle, and by foot.
• Inspected suspicious activities and monitored premises for criminal acts. Utilized problem-solving skills in order to develop creative solutions that addressed complex security challenges. Reviewed the previous shifts logs such as daily activity reports, audits, and visitor logs and any incidents that might have occurred.

Conducted daily audits of equipment of radios, badges, radios, and among all other important equipment.

• Identified areas of improvement in existing operations and developed solutions accordingly
• Trained personnel in operating procedures and best practices related to operations.
• Provide excellent customer service, and assist other coworkers with maintaining their areas Ablity to lft over 50 pounds
• Managed quality communication, customer support issues.
• Maintain quality control/sotisfoction recordt, constantly seeking new ways to improve customer service.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
• Maintained a high level of professionalism when dealing with difficult customers
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
• Developed positive relationships with customers through friendly interactions
• Developed strong customer relationships and loyalty through effective communication.