Manuel Cruz

• Fostered enjoyable event atmosphere through friendly guest interactions
• Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
• Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
• Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
• Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Repaired plumbing systems, components, and equipments
• Installed new piping systems in various types of buildings following local building codes and regulations.
• Measured, threaded, and cut materials to correct angles.

I was in charge of soldering the copper material that was being sent out to the jobsite.

Like shower valves, tub and shower valves, irrigation feeds, soft water loops, and hose bibs.

• Delivered material to the job sites to in a timely manner to ensure production continued smoothly
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved job site superintendent satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
• Answered customer questions and provided detailed product information.