- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Documenting and sharing travel experiences
- Gardening
- Music
- Volunteering
- Reading
- Playing Chess
Manuel D DeJesus
Farmington Hills,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Facility Coordinator
Government of Farmington Hills
06.2025 - Current
- Assisted in maintaining facility compliance with safety regulations and standards.
- Supported daily operations by coordinating maintenance schedules and service requests.
- Learned to utilize facility management software for tracking work orders and inventory.
- Contributed to developing efficient workflow processes for facility upkeep and repairs.
- Participated in conducting regular inspections of premises to identify potential issues.
- Adapted quickly to evolving operational needs, providing support during peak periods.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Supervised staff of 5 in day-to-day activities.
Teacher
Native Camp
Remote
03.2023 - Current
- Developed engaging lesson plans that catered to diverse learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Assisted in assessing student performance and providing constructive feedback.
- Utilized educational technology tools to enhance instruction and student engagement by at least 50%.
- Adapted instructional methods based on individual student needs and progress.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Building Assistant
Government of Farmington Hills
12.2024 - 06.2025
- Assisted in maintaining cleanliness and organization of building facilities.
- Supported staff with setup and breakdown of events and meetings.
- Learned to operate cleaning equipment and tools effectively.
- Provided support during routine inspections of building systems.
- Adapted quickly to changing daily tasks and priorities as needed.
- Collaborated with team members to enhance overall efficiency in operations.
- Communicated effectively with staff regarding facility needs and issues.
- Monitored inventory levels of supplies needed for daily operations efficiently avoiding shortages or excess stock.
- Followed instructions from supervisor regarding daily job tasks and duties.
City Mail Carrier
USPS
Livonia, MI
11.2020 - 02.2022
- Delivered mail accurately and efficiently to designated routes, ensuring timely service with a minimum 95% accurate delivery rate.
- Maintained organized records of deliveries and pickups, enhancing operational efficiency.
- Assisted in training new carriers on route navigation and safety protocols.
- Monitored and reported delivery issues, contributing to improved customer satisfaction.
- Ensured compliance with postal regulations and safety guidelines while on duty.
- Enhanced route knowledge through continuous learning of local neighborhoods and addresses.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
Casino Dealer
MGM Grand Detroit Casino
Detroit, MI
09.2018 - 09.2020
- Dealt various casino games, ensuring adherence to house rules and regulations.
- Maintained accurate game records, enhancing operational efficiency and accuracy of at least 97%.
- Engaged with players to provide exceptional customer service and foster a welcoming atmosphere.
- Monitored table activities to identify potential gaming irregularities or issues promptly.
- Resolved player disputes effectively, maintaining a positive casino environment and reputation.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Exchanged legal currency for gambling chips and coin money.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
Assembly Line Worker
Ford
Dearborn, Michigan
03.2015 - 07.2018
- Operated machinery and tools to assemble components efficiently on production line.
- Inspected finished products for quality assurance, ensuring adherence to specifications.
- Collaborated with team members to optimize workflow and reduce downtime during shifts by 33%.
- Trained new employees on assembly processes and safety protocols, enhancing team performance.
- Assisted in inventory management by tracking materials used and reporting shortages promptly.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assisted quality assurance by inspecting items and removing defective parts.
Customer Service Representative
YMCA Of Metropolitan Detroit
Livonia, MI
09.2011 - 02.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on service protocols and systems.
- Streamlined complaint resolution processes, enhancing customer satisfaction rates.
- Mentored junior staff to improve service delivery and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
Casino Dealer
MotorCity Casino Hotel
Detroit, Michigan
11.2014 - 04.2015
- Collaborated with management to implement process improvements for enhanced gameplay experience.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Increased table game efficiency by at least 50% with effective chip handling and accurate card dealing techniques.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
Education
High School Diploma -
McCluer North
Florissant, MO06-2011
Skills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building maintenance
- Personnel oversight
- Operations oversight
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Conflict resolution
- Team development
Interests
Timeline
Facility Coordinator
Government of Farmington Hills
06.2025 - Current
Building Assistant
Government of Farmington Hills
12.2024 - 06.2025
Teacher
Native Camp
03.2023 - Current
City Mail Carrier
USPS
11.2020 - 02.2022
Casino Dealer
MGM Grand Detroit Casino
09.2018 - 09.2020
Assembly Line Worker
Ford
03.2015 - 07.2018
Casino Dealer
MotorCity Casino Hotel
11.2014 - 04.2015
Customer Service Representative
YMCA Of Metropolitan Detroit
09.2011 - 02.2016
High School Diploma -
McCluer North
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