MANUEL DEALMEIDA
San Francisco,CA
Summary
Engaging and detail-oriented multi-unit leader with over 20 years of management experience. Proven capacity to energize teams by creating dynamic, innovative cultures. A visionary professional with a track record of driving program implementation and achieving financial goals. Strategic thinker and organized leader dedicated to ensuring smooth operations and fostering team success.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPERATIONS
Local Kitchens
08.2024 - Current
- Oversee multi-unit operations across 13 locations generating $45M in annual revenue
- Lead cross-functional teams of 12 General Managers and 200+ team members across multiple restaurant locations
- Implemented technology-driven operational systems, resulting in a 15% improvement in order accuracy and a 20% reduction in delivery times.
- Drove menu optimization and kitchen efficiency initiatives, achieving a 4% reduction in food costs while maintaining quality standards.
- Established standardized training programs for kitchen operations, reducing onboarding time by 30%.
- Optimized labor scheduling and productivity, improving sales per labor hour from 75 SPLH to 97 SPLH.
- Collaborated with technology, marketing, and culinary teams to launch three new restaurant concepts, with successful market penetration.
REGIONAL MANAGER
Pret a Manger
08.2022 - 08.2024
- Managed a team of 16 general managers, providing training and mentorship while ensuring policy compliance.
- Facilitated regular meetings with regional teams to review operational goals, KPIs, and progress updates.
- Worked with senior management to define department goals, improving customer and employee experience.
- Analyzed data and market trends to identify business growth opportunities in the region.
- Monitored employee performance, and provided coaching, guidance, and development support.
DIRECTOR OF OPERATIONS
Mex 1 Coastal Cantina
10.2020 - 08.2022
- Standardized operations for scalable growth, achieving a 6% reduction in food cost and 2% in bar cost
- Recruited and developed a training team for a fourth unit in Q4 of 2021
- Overhauled menu, training and bar programs resulting in more efficient operations and improved gross profit
REGIONAL AREA MANAGER
Dig Inn (Dig)
05.2016 - 06.2020
- Oversaw day-to-day operations of 16 units across three markets, with $70M in annual sales.
- Developed and oversaw three area managers
- Increased the hourly guest count by 23% while reducing labor by 150 basis points.
- Opened six new locations, including a third market, with an average ramp to steady state of under one month.
- Identified cost-saving opportunities through process improvements or efficiency gains.
- Developed comprehensive plans for expanding operations into new markets within the region.
GENERAL MANAGER
Margaritaville Caribbean
02.2013 - 05.2016
- Managed the Seven Mile Beach location with a 150-seat restaurant, beach club, world-class nightclub, and an independent support team.
- Reduced food costs by 6% year over year, and increased sales by 17% year over year.
- Maintained product and service quality through ongoing evaluations and complaint resolutions.
- Identified improvement areas and developed action plans for implementation.
- Prepared financial reports explaining operational effectiveness, trends, and variances.
General Manager
AmRest, LLC - La Tagliatella
04.2011 - 12.2013
- Joined as part of the team tasked with bringing a successful European brand to the US; training oversees and opening each of the 5 locations in the US.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Recruited, hired and trained opening teams for openings in multiple markets including Atlanta, Charlotte, Virginia and Maryland.
General Manager
Bedrock Management
09.2007 - 02.2011
- Responsible for Daily Operations at multiple high volume properties including Carpool in Arlington VA (AUV of 12 million) as well as assisting in the opening and operations at Rocket Bar (25mil) and Iron Horse Taproom (15mil)
- Worked with multiple pool, dart and shuffleboard leagues
- Coordinated large private events and private dining
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
GENERAL MANAGER
Outback Steakhouse
03.2000 - 09.2007
Education
Bachelor of Arts - Business Administration and Management
George Mason University
Fairfax, VA05.2004
Skills
- Operations excellence
- Performance management
- Data analysis
- Staff training and development
- Budgeting and forecasting
- Change management
- Performance optimization
- Data-driven decision making
- Talent development
- Fiscal management
- Operational efficiency
Certification
- NYC Food Handlers Card
- Serv-Safe Proctor
Section name
Title: Director of Operations
Section name
Title: Director of Operations
Personal Information
Timeline
DIRECTOR OF OPERATIONS
Local Kitchens
08.2024 - Current
REGIONAL MANAGER
Pret a Manger
08.2022 - 08.2024
DIRECTOR OF OPERATIONS
Mex 1 Coastal Cantina
10.2020 - 08.2022
REGIONAL AREA MANAGER
Dig Inn (Dig)
05.2016 - 06.2020
GENERAL MANAGER
Margaritaville Caribbean
02.2013 - 05.2016
General Manager
AmRest, LLC - La Tagliatella
04.2011 - 12.2013
General Manager
Bedrock Management
09.2007 - 02.2011
GENERAL MANAGER
Outback Steakhouse
03.2000 - 09.2007
Bachelor of Arts - Business Administration and Management
George Mason University
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