Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manuel Escalon

Houston,TX

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

General Manager

Beck Masten Kia
Tomball, TX
10.2023 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.

General Manager

Beck and Masten Buick GMC Coastal Bend
Robstown, TX
01.2023 - 10.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
  • Trained employees on duties, policies, and procedures.
  • Recruited, interviewed, and hired qualified staff for open positions.

Preowned Manager

Beck and Masten Buick GMC South
Houston, TX
05.2021 - 12.2022
  • Trained employees on Sales Process and Customer Service.
  • Appraisal of all vehicles for trade.
  • Monitored all Preowned vehicles from trade and managed reconditioning with our Service Department.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Resolved conflicts between employees by guiding company policies and procedures.
  • Maintained adequate staffing to meet objectives within budget.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Fixed Operations Manager

Beck and Masten Buick GMC South
Houston, TX
03.2009 - 04.2021
  • Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
  • Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
  • Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
  • Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.
  • Maintained relationships with customers, vendors, and suppliers in support of fixed operations activities.
  • Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
  • Oversaw customer relations, sales and service departments.
  • Developed training programs for new hires within the Fixed Operations Department.
  • Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
  • Reviewed daily financial reports for each department.
  • Collaborated with other departments to ensure a seamless workflow throughout the organization.
  • Managed all operations, including marketing, forecasting and profit and loss analysis.
  • Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
  • Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.

Fixed Operations Manager

Randall Reed Ford
Houston, TX
01.2007 - 03.2009
  • Organized monthly meetings with department heads to review progress toward established goals.
  • Managed fixed operations staff, ensuring effective and efficient workflow.

  • Resolved customer complaints regarding repairs or parts issues promptly.
  • Conducted regular inspections of shop floor equipment and tools to ensure proper functioning.
  • Developed, implemented, and monitored departmental policies, procedures, and processes to ensure compliance with company standards.
  • Created weekly schedules for fixed operations staff based on projected workloads.
  • Maintained accurate records of labor hours, parts costs, and other expenses related to repair services.
  • Ensured that all safety regulations were adhered to in the workplace environment.
  • Oversaw training programs for new hires to ensure they are up-to-date on industry standards and practices.
  • Coached and mentored fixed operations staff to improve job performance and customer service delivery.
  • Collaborated with other departments within the dealership on projects involving repairs or service activities.
  • Analyzed monthly financial reports for cost effectiveness in the Fixed Operations Department.

Operations Manager

CarMax
Houston, TX
04.1997 - 09.2005
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assisted in Company Initiatives and traveled to all Locations within our Organization.

Education

Dealer Academy - General Management Executive Program

NCM Associates
Kansas City, MO
05-2019

High School Diploma -

C.E. King High School
Houston, TX
05-1986

Skills

  • Schedule Management
  • Expense Control
  • Contract Negotiations
  • P&L Management
  • Branding
  • Staff Supervision
  • Advertising and marketing
  • Sales
  • Workflow Planning
  • Customer Relationship Management
  • Customer Retention
  • Business Development
  • Service Quality Improvement
  • Quality Management
  • Vendor Sourcing
  • Facility Management
  • Analytical Skills
  • Performance Evaluations
  • Inventory Control
  • Staff Development
  • Training and Development
  • Leadership and team building
  • Recruitment
  • Dealership management
  • Process Improvements

Certification

  • Graduated from NCM General Management Executive Program.

Timeline

General Manager

Beck Masten Kia
10.2023 - Current

General Manager

Beck and Masten Buick GMC Coastal Bend
01.2023 - 10.2023

Preowned Manager

Beck and Masten Buick GMC South
05.2021 - 12.2022

Fixed Operations Manager

Beck and Masten Buick GMC South
03.2009 - 04.2021

Fixed Operations Manager

Randall Reed Ford
01.2007 - 03.2009

Operations Manager

CarMax
04.1997 - 09.2005

Dealer Academy - General Management Executive Program

NCM Associates

High School Diploma -

C.E. King High School

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Manuel Escalon