Manuel Escobar
San Antonio,TX
Summary
People and data driven Leader with 10+ years of fast paced, high volume retail management experience. Providing effective communication to meet team goals. Using feedback and insights to create an exceptional shopping experience.
Overview
17
17
years of professional experience
Work History
Customer Coordinator
IKEA
07.2025 - Current
- Overseeing day to day operations
- Using the SAMS/Citrix system to resolve issues
- Providing an exceptional customer experience
- Ensure safety and proper work standards are being followed
- Accurately enter data and handle cash when opening/closing
- Collaborate with Recovery and Goodsflow to ensure accurate inventory and product placement
Store Manager
HEB Grocery Store
01.2020 - 06.2025
- Ensure employees perform daily tasks that meet company expectations
- Manage budgets for total store labor and expenses
- Manage cross functional team to effectively support departments
- Make improvements on customer feedback to exceed Customer Satisfaction
- Collaborate with Department Managers to plan company events
- Quickly and effectively resolve any issues with employees/customers
Department Manager
HEB Grocery Store
08.2013 - 01.2020
- Create effective schedules
- Plan events and promotions meeting company deadlines
- Meet sales goals
- Train and coach employees to ensure the company values and promise is held on a daily basis
- Precise ordering to have a strong sell through
- Hiring driven individuals and future leaders
- Ensure safety standards throughout the store are met
- Reduce shrink
Store Manager Trainee
HEB Grocery Store
10.2012 - 08.2013
Loss Prevention Rep/Receiver
HEB Grocery Store
08.2011 - 10.2012
General Merchandise Rep
HEB Grocery Store
03.2009 - 08.2011
Cashier
HEB Grocery Store
06.2008 - 03.2009
Education
High School Diploma -
Harlandale High School
San Antonio, TXSkills
- Leads and coaches to develop employee growth
- Ability to prioritize and multitask
- Ability to use data and insights to provide solutions
- Effective conflict resolution
- Experienced in a fast pace, high volume environment
- Ability to manage labor to meet business and customer needs
- Process focused and data driven
- Effective communication and time management
Timeline
Customer Coordinator
IKEA
07.2025 - Current
Store Manager
HEB Grocery Store
01.2020 - 06.2025
Department Manager
HEB Grocery Store
08.2013 - 01.2020
Store Manager Trainee
HEB Grocery Store
10.2012 - 08.2013
Loss Prevention Rep/Receiver
HEB Grocery Store
08.2011 - 10.2012
General Merchandise Rep
HEB Grocery Store
03.2009 - 08.2011
Cashier
HEB Grocery Store
06.2008 - 03.2009
High School Diploma -
Harlandale High School