MANUEL Fajardo
6801 Polk St Guttenberg,NJ
Summary
Dedicated worker and demonstrate to have effective communication skills and take pride in my ability to be a team player. Always seeking for growth within and appreciate mentorship from my peers as I am someone who constantly looks to improve. I believe to be an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Team Leader
American Dream/ Dreamworks Waterpark
11.2019 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Responded to emergency situations in timely, efficient manner.
- Assisted in organizing and implementing events of different kinds dealing with thousands of guests.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Earned Water Safety Instructor certification.
- Provided Customer satisfaction when approached with safety issues, complaints, or concerns.
Sales Associate
Home Depot
01.2018 - 10.2018
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided information about product effectiveness and installation procedures
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a proper and safe work environment when dealing with machinery and large heavy objects.
- Always looked for the most efficient ways to provide customer satisfaction.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers with selecting appropriate floor types and styles.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Discussed pricing, additional charges and payment plans during sales process.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Certified Lifeguard
Blueline Management
06.2016 - 02.2018
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted Guests to potential dangers.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Recorded daily activity logs and incident reports for tracking purposes.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
Lifeguard and Receptionist
Galaxy Towers
06.2014 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to Resident incidents in a professional and timely manner. always providing optimal customer support
- Recorded daily activity logs and incident reports for tracking purposes.
- Attentively monitored swimmers to identify distress.
- Perform Rescues for guests in distress and any first aid or CPR according to the demands of adverse situations
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to emergency situations in a timely, efficient manner.
- Assisted in organizing and implementing recreational activities and programs.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Maximized Resident satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
Associate of Arts - Business Administration And Management
Hudson County Community College
Jersey City, NJ06.2023
Skills
- Social/Communication
- Critical Thinking/Problem solving
- Learning/Adaptability
- Time management
- Leadership
- Attention to detail
- Computers
- Creativity
- Teamwork
- CPR/AED
Languages
English
Spanish
Native or Bilingual
Timeline
Team Leader
American Dream/ Dreamworks Waterpark
11.2019 - Current
Sales Associate
Home Depot
01.2018 - 10.2018
Certified Lifeguard
Blueline Management
06.2016 - 02.2018
Lifeguard and Receptionist
Galaxy Towers
06.2014 - 08.2016
Associate of Arts - Business Administration And Management
Hudson County Community College