Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Favela

San Jose,CA

Summary

Experienced individual with over 6 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking customer service position. Offering excellent communication and good judgment.

Overview

9
9
years of professional experience

Work History

Tile Finisher

De-Anza Tile
San Jose, CA
10.2021 - Current
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Prepared for new installations and repair work by removing original materials and debris.
  • Operated machines to mix mortar, thinset and grout according to standard formulas.
  • Completed accurate, well-aligned and straight work according to job specifications.

Ramp Agent

Alaska Airlines
San Jose, CA
02.2019 - 09.2021
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags fo daily flights.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using a baggage tractor.

Bartender and Server

Chili's Restaurant
Santa Clara, CA
02.2015 - 06.2020
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Served high customer volumes during special events, nights and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Continung Education - Computer Engenieering

San Fransisco State University
San Fransisco

High School Diploma -

Del Mar High School
San Jose, CA
06.2012

Skills

  • Active Listening
  • Complex Problem-Solving
  • Time Management
  • Client Support
  • Guest Satisfaction
  • Customer Experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Tile Finisher

De-Anza Tile
10.2021 - Current

Ramp Agent

Alaska Airlines
02.2019 - 09.2021

Bartender and Server

Chili's Restaurant
02.2015 - 06.2020

Continung Education - Computer Engenieering

San Fransisco State University

High School Diploma -

Del Mar High School

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Manuel Favela