Manuel F. Esquina
Deltona
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
Auto Zone Auto Parts
02.2012 - 04.2025
- Providing excellent customer service along with suggestive selling of items that will help the customer.
- Translation services for DIY and commercial account customers.
- Management and training of recently hired employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Lead Ramp Agent
Delta Airline
10.2014 - 02.2016
- Coordinating agents to receive and unload/load incoming and departing flights as team leader.
- Enforcing security checks on all assigned flights.
- Certified in departure and arrival scanning.
- Handling cargo and all U.S. Mail loads that are assigned to flights.
- Towing in air-crafts to be serviced and loaded and pushing them out at the time of departure with certified equipment.
- Inspecting all inbound assigned air-crafts for any physical damage from flight.
- Planning and ensuring all flights depart in a timely manner.
Collections Specialist
Acceptance NOW
08.2013 - 10.2014
- Providing excellent customer service while resolving past due Rent-A-Center delinquent accounts.
- Placing placement of repossessed items to home stores.
- Clearing and making credit deadlines for 15 stores in the assigned district.
Assistant Manager
BP Hasty Mart #45
11.2010 - 02.2012
- Provided general cash handling skills.
- Counting and preparing bank deposits.
- Making schedules.
- Assisting manager in general concerns of the store.
Store Manager
Movie Gallery
02.2005 - 05.2009
- Provided marketing and selling tactics to increase sales and the general customer count of the store.
- Controlling payroll and balancing store budget and spending.
- Hiring trustworthy long-term employees that represent the company in a positive manner.
Education
Factory Authorized Training - Powersports Technician
Motorcycle Mechanics Institute
Orlando, FL01-2025
High School Diploma -
Southern Wayne High School
Dudley, NCSkills
- Profit maximization
- Task delegation
- Sales reporting
- Product launches
- Sales promotion
- Operational efficiency
- POS systems operations
- Stock management
- Logistics planning
- Customer service
- Customer relations
- Inventory auditing
- Inventory restocking
- Staff training
- Goal setting
- Parts documentation
- Improving customer satisfaction
- Inventory management
Certification
- Factory Authorized Suzuki Training
- Kawasaki K-Tech Dealer Training
- Polaris Dealer Training
- PartsPro Certified Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Ramp Agent
Delta Airline
10.2014 - 02.2016
Collections Specialist
Acceptance NOW
08.2013 - 10.2014
Parts Sales Manager
Auto Zone Auto Parts
02.2012 - 04.2025
Assistant Manager
BP Hasty Mart #45
11.2010 - 02.2012
Store Manager
Movie Gallery
02.2005 - 05.2009
Factory Authorized Training - Powersports Technician
Motorcycle Mechanics Institute
High School Diploma -
Southern Wayne High School
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