Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manuel Flores

Industrial Engineer
Monterrey,Nuevo León

Summary

Forward-thinking Operations Specialist bringing 4 years of experience in Operations for companies in the industrial and insurance sector. Achieving a relationship with people to optimize project objectives and results, solve complex problems and deliver innovative improvement strategies. Proficient in Excel and project management tools.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Operation Analyst

Banregio Grupo Financiero. S.A.B. De C.V.
Monterrey, Nuevo León
09.2022 - Current
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Troubleshooting and implementation of process improvements in the area.
  • Developed and updated tracking spreadsheets using Excel.
  • Motivated and trained employees to maximize team productivity.
  • Tracked and analyzed reports to determine needed improvements.


Customer Retention Executive

Chubb Group Of Insurance
Monterrey, Nuevo León
05.2019 - 03.2022
  • Identified and assessed customer's needs quickly and accurately.
  • Collaborated with teams to resolve customer complaints and drive customer experience.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Performing sales efforts to convince customers to keep their insurance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Assistant

Innovasport
Monterrey, Nuevo León
08.2018 - 12.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Education

Bachelor's Degrees - Industrial Engineering

Tecmilenio
Monterrey
08.2018 - 05.2022

Skills

Project implementation with Jira tools

Logistics Management with certification International supply chain education allianze

Quality audit with Sigma pro green belt and yellow belt certification

Certification

CSCA International supply chain education allianze

05-2022

Yellow belt Lean Six Sigma

05-2022

Green Belt Lean Six Sigma

05-2022

Supply chain certification

05-2022

Total quality certification

05-2022

Timeline

Operation Analyst

Banregio Grupo Financiero. S.A.B. De C.V.
09.2022 - Current

CSCA International supply chain education allianze

05-2022

Yellow belt Lean Six Sigma

05-2022

Green Belt Lean Six Sigma

05-2022

Supply chain certification

05-2022

Total quality certification

05-2022

Customer Retention Executive

Chubb Group Of Insurance
05.2019 - 03.2022

Sales Assistant

Innovasport
08.2018 - 12.2018

Bachelor's Degrees - Industrial Engineering

Tecmilenio
08.2018 - 05.2022
Manuel FloresIndustrial Engineer