Manuel Flores
Industrial Engineer
Monterrey,Nuevo León
Summary
Forward-thinking Operations Specialist bringing 4 years of experience in Operations for companies in the industrial and insurance sector. Achieving a relationship with people to optimize project objectives and results, solve complex problems and deliver innovative improvement strategies. Proficient in Excel and project management tools.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Operation Analyst
Banregio Grupo Financiero. S.A.B. De C.V.
Monterrey, Nuevo León
09.2022 - Current
- Assisted various departments with change by communicating new improvement plans and expectations.
- Troubleshooting and implementation of process improvements in the area.
- Developed and updated tracking spreadsheets using Excel.
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
Customer Retention Executive
Chubb Group Of Insurance
Monterrey, Nuevo León
05.2019 - 03.2022
- Identified and assessed customer's needs quickly and accurately.
- Collaborated with teams to resolve customer complaints and drive customer experience.
- Recorded details of conversations, complaints and actions taken in CRM.
- Performing sales efforts to convince customers to keep their insurance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Assistant
Innovasport
Monterrey, Nuevo León
08.2018 - 12.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Bachelor's Degrees - Industrial Engineering
Tecmilenio
Monterrey 08.2018 - 05.2022
Skills
Project implementation with Jira tools
undefinedCertification
CSCA International supply chain education allianze
Timeline
Operation Analyst
Banregio Grupo Financiero. S.A.B. De C.V.
09.2022 - Current
CSCA International supply chain education allianze
05-2022
Yellow belt Lean Six Sigma
05-2022
Green Belt Lean Six Sigma
05-2022
Supply chain certification
05-2022
Total quality certification
05-2022
Customer Retention Executive
Chubb Group Of Insurance
05.2019 - 03.2022
Sales Assistant
Innovasport
08.2018 - 12.2018
Bachelor's Degrees - Industrial Engineering
Tecmilenio
08.2018 - 05.2022
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