Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Manuel Flores

SAN JOSE,CA

Summary

Proven leader with extensive experience in shift management and customer service excellence, notably at Peet's Coffee. Skilled in cash handling and problem-solving, I excel in creating positive environments for both staff and customers, significantly enhancing the customer experience. My proactive approach and ability to troubleshoot have consistently improved operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

Peet's Coffee & Tea
San Jose, CA
07.2019 - 01.2025
  • Delegation of daily tasks and meal periods.
  • Provide excellent customer service through product knowledge and customer engagement.
  • Cash handling procedures during business hours, and after business hours.
  • Create visually appealing, great-tasting beverages for each customer.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted the store manager with the operations game plan and the implementation of company initiatives.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Monitored employee performance and provided feedback for improvement.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Resolved customer complaints promptly and professionally.

Shift Leader

Starbucks
San Jose, CA
09.2015 - 07.2019
  • Delegation of daily tasks and meal periods.
  • Provide excellent customer service through product knowledge and customer engagement
  • Cash handling procedures during business hours, and after business hours.
  • Creating visually appealing, great-tasting beverages for each customer.
  • Maintained positive working relationship with fellow staff and management.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled emergency situations with composure and in accordance with company guidelines.

Retail Sales Associate

Lakeshore Learning Materials
San Jose, CA
09.2013 - 12.2015
  • Provide excellent customer service through product knowledge and customer engagement
  • Organization of products based on age group, learning specifications, and material.
  • Assembling products for customers off location.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recommended, selected and located merchandise based on customer desires.

Education

High school diploma -

San Jose High Academy
San Jose, CA
06.2011

Skills

  • Sales reporting
  • Shift leadership
  • Quality control assurance
  • Equipment troubleshooting
  • Employee relations
  • Cash handling
  • Problem-solving
  • Customer service focus
  • Food safety

Certification

Food Handler Certification

References

References available upon request.

Timeline

Shift Leader

Peet's Coffee & Tea
07.2019 - 01.2025

Shift Leader

Starbucks
09.2015 - 07.2019

Retail Sales Associate

Lakeshore Learning Materials
09.2013 - 12.2015

High school diploma -

San Jose High Academy

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Manuel Flores