Manuel Gallegos
Kennewick,WA
Summary
Dynamic manager at Bro Burgers with a proven track record in team leadership and complex problem-solving. Championed innovative operation methods, enhancing productivity and reducing costs. Skilled in staff training and development, fostering a culture of continuous improvement that led to superior project outcomes and strong customer relationships.
Overview
8
8
years of professional experience
Work History
Concrete Superintendent
Angela Concrete
04.2024 - 03.2025
- Championed the adoption of new technologies and construction methods that improved productivity and reduced overall project costs.
- Promoted a culture of continuous improvement among team members by encouraging feedback sharing sessions after each project''s completion which led to better overall performance on subsequent projects.
- Established efficient systems for document control including plans revisions tracking or submittals approvals that contributed to smoother project execution without unnecessary delays due to miscommunication or information gaps.
- Managed subcontractor performance to ensure timely completion of tasks, adherence to specifications, and compliance with safety regulations.
- Ensured safety compliance on job sites by enforcing strict adherence to company policies and OSHA regulations.
- Improved construction quality by conducting regular site inspections, identifying issues, and providing timely resolutions.
- Coordinated with local authorities for permits, inspections, or any other regulatory requirements ensuring smooth progress without any legal hurdles or unexpected stoppages.
- Mentored junior staff members to enhance their skills and knowledge, leading to increased productivity and career growth opportunities within the company.
- Assisted in business development efforts by cultivating strong relationships with clients, attending industry events, and staying informed about potential projects in the pipeline.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Directed projects according to schedule and quality demands.
- Provided feedback to workers on job performance and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Supervised training of new construction and extraction workers on safety practices and procedures.
Manager
Bro Burgers
09.2017 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Caldwell High School
Caldwell, ID05-2008
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Customer service
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Invoice processing
- Data entry proficiency
Languages
Spanish
Timeline
Concrete Superintendent
Angela Concrete
04.2024 - 03.2025
Manager
Bro Burgers
09.2017 - 02.2024
High School Diploma -
Caldwell High School
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