Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Manuel Garaboa

Manuel Garaboa

Miami,FL

Summary

Application Support Specialist / Software Developer. Graduate of Ironhack's Web Development Bootcamp with expertise in Front-End & Back-End development. 5 years in IT at the Miami Dolphins, 2 years in Application Support at Pave Mobility. Seeking to leverage skills gained from experience in application support & software development to deliver impactful solutions for communities and organizations.

Overview

7
7
years of professional experience

Work History

Product Technical Specialist

AnswerHero
04.2023 - 03.2024
  • Provided comprehensive application support within All-in-One answering service, ensuring seamless business operations through effective answering solutions for over 300+ clients.
  • Researched and implemented enhancements to Startel (Contact Center Software) interfaces and configurations, optimizing call center agent efficiency and user experience.
  • Synchronized and validated agent data by writing SQL queries within databases to align with information collected via Startel API and our website, ensuring data integrity and accurate reporting.
  • Engaged with both new and existing clients, proactively maintaining accurate and standardized information across profiles, enhancing communication and service quality.
  • Escalated networking issues and assisted in configuring firewalls to prevent malware attacks and data breaches throughout our applications and systems.

Application Support Specialist

Pave Mobility
07.2021 - 02.2023
  • Provided remote configuration and troubleshooting support for LPR cameras across various parking sites nation wide, ensuring smooth operations and optimal performance.
  • Performed OS configuration (Windows) & server updates for new computers destined for installation at upcoming sites, ensuring seamless integration and functionality.
  • Provided remote technical assistance to on-site technicians, enabling efficient troubleshooting and prompt restoration of camera, site functionalities, and ensuring networking protocols are set for all devices.
  • Distributed tickets among Development and Implementation teams through Zendesk, ZOHO, and JIRA to streamline task allocation and fostering collaborative problem-solving.

I.T. Specialist

Miami Dolphins & Hard Rock Stadium
06.2017 - 01.2022
  • Ensured seamless device functionality pre, during, and post-event by conducting on-site troubleshooting and testing.
  • Provided comprehensive technical support for event technologies while prioritizing exceptional service for end users across multiple events.
  • Oversaw various devices including Parking Scanners, Credit Card Machines, and Tablets to guarantee their optimal performance throughout events.

Specialist

Apple
12.2019 - 05.2021
  • Recommended and demonstrated product features, while also promptly addressing client inquiries and facilitating payment processing.
  • Proactively engaged with potential customers to discern and cater to their individual needs and preferences.
  • Maintained accurate and up-to-date sales records, providing regular reports to managers, and skillfully resolving customer concerns.

Web Developer Intern

Saturday Agency / Studio Ready
06.2019 - 09.2019
  • Implemented a blend of Front-End & Back-End development techniques to refresh and enhance websites, ensuring optimal user experiences.
  • Leveraged Shopify platform to manage diverse themes and versions of websites.
  • Tailored web page functions to align with unique brand identity, delivering personalized and resonant online presence.

Education

Certificate - Web Development

Ironhack Full Time Web Development Program, Miami, FL
03.2019

Bachelor of Science - Computer Science

Florida State University, Tallahassee, FL
04.2016

Skills

  • JavaScript
  • HTML
  • CSS
  • Nodejs
  • Express
  • MongoDB
  • React
  • Ruby
  • Python
  • C
  • Shopify
  • SQL / MySQL
  • Microsoft SQL Server
  • Zendesk
  • ZOHO
  • JIRA

Websites

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Product Technical Specialist - AnswerHero
04.2023 - 03.2024
Application Support Specialist - Pave Mobility
07.2021 - 02.2023
Specialist - Apple
12.2019 - 05.2021
Web Developer Intern - Saturday Agency / Studio Ready
06.2019 - 09.2019
I.T. Specialist - Miami Dolphins & Hard Rock Stadium
06.2017 - 01.2022
Ironhack Full Time Web Development Program - Certificate, Web Development
Florida State University - Bachelor of Science, Computer Science

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Manuel Garaboa