Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manuel Garcia

Bremerton,Washington

Summary

Highly motivated Shift Supervisor with experience in fast-paced environments, effective at creating a culture of warmth and operational standards, seeking an Assistant Store Manager position at Starbucks Coffee Company.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks Coffee Company
San Diego, United States
04.2018 - Current
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Maintained focus during peak times, adjusted plays and delegated tasks to partners to keep business running smoothly
  • Exceeded store goals for 3 months and accomplished priority work by inspiring partners and promoting culture that is customer focused
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting partner success and developing 2 leaders from within
  • Created and improved store goal plans with Store Manager, including creating culture of cleanliness, validation of partner work and optimizing inventory
  • Participated in Deep Dive Observation with District Manager, as well as working with Store Manager to prepare and present Planned Period Visit for Summer 2 2019

Barista

Starbucks Coffee Company
San Diego, United States
03.2017 - 04.2018
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Pleasantly interacted with customers and partners during hectic periods to promote fun, positive work environment
  • Trained 5 new team members with positive reinforcement and respectful, encouraging coaching

Education

Certification - Computer And Information Sciences

UEI College
San Diego, CA
10.2011

High School Diploma -

San Diego Senior High- School of Business
San Diego
07.2009

Skills

  • Inventory management and organization
  • Cash handling expertise
  • Exceptional customer service
  • Self motivated
  • Efficient under pressure
  • Development and training
  • Motivational Leadership

Accomplishments

  • District Barista Champion 2019
  • Awarded and was recognized as “Partner of the Quarter” in 2017
  • Acted as Shift Proxy on 2 occasions while Store Manager was on vacation
  • Provided outstanding customer service that contributed to an increase in our store's customer connection scores
  • Designed and implemented cleaning plan at 2 store locations through proper use of Operations Station/Clean, Safe and Ready cards, resulting in outstanding store cleanliness.

Timeline

Shift Supervisor

Starbucks Coffee Company
04.2018 - Current

Barista

Starbucks Coffee Company
03.2017 - 04.2018

Certification - Computer And Information Sciences

UEI College

High School Diploma -

San Diego Senior High- School of Business

Similar Profiles

CREATE PROFILE
Manuel Garcia