Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manuel Garcia

Metairie,LA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Supervisor

Servicemaster Elite Clean
05.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Performed general cleaning of offices and medical buildings including sweeping, mopping, bathroom cleaning.
  • Performed specialized floor care such as stripping and waxing, high speed burnishing, carpet extraction, detail window cleaning.
  • Performed post construction cleaning
  • Performed after game cleanup for nola gold rugby at shrine on airline
  • Licensed to operate and experienced operating sit down forklift, walkie stacker, electric pallet jack
  • Licensed to operated and experienced operatating various lifts including all types of electric and diesel boom and articulating lifts and scissor lifts

Department Manager, Outdoor, Lawn, and Garden

Walmart
03.2020 - 08.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Unloader Associate

Walmart
05.2016 - 03.2020
  • Unloaded packages with care and placed in proper staging area.
  • Handled packages with care while transporting from truck to loading dock.
  • Loaded packages onto pallets and into staging areas as directed.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Maintained organized work area by storing equipment safely and properly.
  • Used barcode scanners and other technology to track and document cargo information.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Assisted other team members in navigating large loads.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Prepared cargo for shipment by packaging, labeling and palletizing to avoid damage during shipment.
  • Maintained equipment and tools to avoid delays and interruptions in unloading processes.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Strapped items down over protective padding to secure throughout transportation.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Moved furniture and boxes using utility dolly and truck ramp.

Floor Care Specialist

Jis Inc
10.2008 - 11.2014
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Education

GED -

El Paso Community College
El Paso, TX

Skills

  • Waste Reduction
  • Priority Management
  • Business Planning
  • Contract Management
  • Safe Work Methods
  • Tool Preparation
  • Processes and Procedures
  • Consulting Supervisors
  • Department Organization
  • Inventory Oversight
  • Team Assignments
  • Staff Discipline
  • Following Supervisor Instructions
  • Shrinkage Prevention
  • Cargo and Freight
  • Waste Elimination
  • Operational Efficiency and Safety
  • Punch Lists
  • Job Assignments
  • Resolving Complaints
  • Supervising Employees
  • Predictive and Preventive Maintenance
  • Commercial Property
  • Chemical Cleaners
  • Employee Coaching and Mentoring
  • Heavy Duty Machinery
  • Monthly Inventory
  • Retail Effectiveness

Certification

  • Area of expertise License - Timeframe

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Supervisor

Servicemaster Elite Clean
05.2021 - Current

Department Manager, Outdoor, Lawn, and Garden

Walmart
03.2020 - 08.2021

Unloader Associate

Walmart
05.2016 - 03.2020

Floor Care Specialist

Jis Inc
10.2008 - 11.2014

GED -

El Paso Community College

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Manuel Garcia