Manuel Garcia
Phoenix,AZ
Summary
Dedicated team player with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
32
32
years of professional experience
Work History
Deli Clerk
Walmart
Peridise Valley, AZ
03.2019 - 11.2019
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Adhered to health and safety standards while preparing food.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Offered suggestions for additional items that would complement customer's order selections.
- Inspected labels on deli products to verify accuracy of pricing.
- Utilized point-of-sale system to process payments from customers.
- Maintained records such as inventory levels or sales figures.
Waiter/Host/cashier/busser
Monte Carlo Resturant
Grants, NM
07.2005 - 12.2017
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Ensured all dishes were prepared according to recipe standards.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Cleared away dirty dishes from tables after each course was finished.
- Informed customers of daily specials in an engaging manner.
- Suggested additional items to customers based on their preferences and needs.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Bartender/Server Trainer
Arribas Mexican Grill
Phoenix, AZ
04.1996 - 01.2002
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
Restaurant Food Server
Tony Romas Italian fine dining restaurant
Phoenix , AZ
04.1997 - 10.1999
- Greeted customers and provided them with menus.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Suggested menu items to customers based on their preferences.
- Brought food and drinks out to tables, ensuring accuracy of order.
- Cleared used dishes from tables during and after meals.
- Resolved customer complaints courteously and efficiently.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments for meals using cash registers or point-of-sale systems.
- Assisted other servers as needed, including setting up dining areas before shifts began.
- Maintained a clean, safe working environment by adhering to health codes.
- Complied with all sanitation regulations within restaurant's guidelines.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Served food and beverages to patrons and immediately remedied issues with orders.
Wait Staff Member/Busser/Bartender
Marie Callender's
Phoenix, AZ
05.1988 - 08.1992
- Greeted and welcomed customers, providing them with menus.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Set up dining room to meet hospitality and service standards.
- Cleared table and bussed dishes to allow for quick setups.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Handled special customer requests for separate checks and menu substitutions.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Computer Terminal Operator
Maricopa Skills Center
Phoenix05-1992
High School Diploma -
North High School
Phoenix, AZ05-1988
Some College (No Degree) - Film Production
New Mexico State University At Grants NM
GrantsSkills
- Product Merchandising
- Machine Safety
- Beverage Preparation
- Ordering Procedures
- Food Preparation
- Cash Handling
- Food Running
- Product Rotation
- Menu Memorization
- Register operations
- Effective customer communication
- Customer Service
- Safe Food Handling Practices
- Work Area Maintenance
Timeline
Deli Clerk
Walmart
03.2019 - 11.2019
Waiter/Host/cashier/busser
Monte Carlo Resturant
07.2005 - 12.2017
Restaurant Food Server
Tony Romas Italian fine dining restaurant
04.1997 - 10.1999
Bartender/Server Trainer
Arribas Mexican Grill
04.1996 - 01.2002
Wait Staff Member/Busser/Bartender
Marie Callender's
05.1988 - 08.1992
Computer Terminal Operator
Maricopa Skills Center
High School Diploma -
North High School
Some College (No Degree) - Film Production
New Mexico State University At Grants NM