Manuel Garcia
Tucson,AZ
Summary
Reliable business professional with experience in project management, process improvement, and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Organized and dependable candidate successful at managing multiple priorities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Strategic Rideshare Specialist
Medical Transportation Management
04.2018 - Current
- Managed a wide range of responsibilities with Independent drivers (IDP), including onboarding, service, troubleshooting problems, and addressing concerns and complaints. This comprehensive approach significantly improved the overall driver experience and fostered a more positive working relationship.
- Source, recruit new IDPs, and support their onboarding.
- Implemented a proactive approach to member complaints, focusing on problem-solving and efficient resolution. This involved training drivers on effective communication and conflict resolution, which significantly reduced the number of complaints and improved overall member satisfaction.
- I followed all company policies and procedures to deliver quality work.
- Mentored junior team members, fostering professional growth through guidance on best practices.
Driver Mentor, Driver and Vehicle Inspector.
Veyo Logistics
06.2017 - 04.2018
- As a mentor, I played a crucial role in guiding new and current drivers, helping them deliver a professional, safe, and caring ride on every trip.
- I inspected driver vehicles to ensure they met the requirements (IDP) for our third-party company's fleet.
- I followed all relevant traffic laws and safety regulations.
- I utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered Members safely to their destinations.
- Maintained a professional and friendly demeanor during transportation to uphold the company's reputation
Used Car Dealer & Towing
Self Employed
02.2011 - 05.2017
- Implemented an efficient appointment scheduling system to accommodate more prospective customers while maintaining high levels of customer service.
- Managed online presence through website updates, social media engagement, and digital advertising campaigns to attract potential buyers searching online platforms for used cars.
- Enhanced dealership reputation by maintaining a high level of integrity and transparency with clients regarding vehicle history and pricing
- Oversaw reconditioning processes to improve vehicle appearance and functionality before presenting them on the sales floor for prospective buyers'' consideration.
Education
High School Diploma -
Star Academic High School
Tucson, AZ05.2005
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management Collaboration
Timeline
Strategic Rideshare Specialist
Medical Transportation Management
04.2018 - Current
Driver Mentor, Driver and Vehicle Inspector.
Veyo Logistics
06.2017 - 04.2018
Used Car Dealer & Towing
Self Employed
02.2011 - 05.2017
High School Diploma -
Star Academic High School
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