Manuel Garcia
Fate
Summary
Well-qualified Personal Banker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Assistant Property Manager
BTA Storage
02.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Brand Engagement Advocate
Toyota
09.2023 - 02.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Personal Banker II/Brokerage Associate/Business Advocate
Wells Fargo Bank
01.2015 - 03.2022
- Generated over $750,000 per quarter in large-scale loans from Auto, Small Business, Home and Personal
- Performed heavy bank reconciliations and cash flow statements
- Computed, recorded, and proofread data, records and reports
- Worked closely with small business partners to identify new small business opportunities and routinely participated in the sales process
- Recommended and helped customers select merchandise based on their needs
- Trained new employees on company customer service policies and service level standards
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Personal Banker
Bank Of America
01.2013 - 01.2014
- Maintained friendly and professional customer interactions
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Implemented training course for new recruits - speeding profitability
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Corporal
U.S Army
01.2007 - 01.2015
- Performed reconnaissance operations
- Determined elevation and grid azimuths with maps and map overlays
- Effective decision-maker in high-pressure environments
- Patrolled areas and allowed restricted area access for authorized personnel
- Completed multiple fire prevention safety training
- Maintained complete accountability during redeployment of all sensitive items and communication equipment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Science -
Collin County Community College
Plano, TX05.2025
Skills
- Sales
- Business Development
- Customer Service
- Creative Problem Solving
- Account Management
- Client Relations
- Fluent Spanish
Commendations
- Army Achievement Medal
- Army Good Conduct Medal
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
BTA Storage
02.2024 - Current
Brand Engagement Advocate
Toyota
09.2023 - 02.2024
Personal Banker II/Brokerage Associate/Business Advocate
Wells Fargo Bank
01.2015 - 03.2022
Personal Banker
Bank Of America
01.2013 - 01.2014
Corporal
U.S Army
01.2007 - 01.2015
Associate of Science -
Collin County Community College
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