Manuel Garcia
Mercedes,TX
Summary
Dynamic Employee Assistance Manager at Frankie's Drive-Thru, adept at mediating disputes and enhancing team skills. Achieved high customer satisfaction through effective conflict resolution and strategic policy development. Trained staff in food safety standards, ensuring product quality and compliance. Recognized for optimizing inventory control while fostering a collaborative work environment.
Overview
3
3
years of professional experience
Work History
Employee Assistance Manager
Frankie's Drive-Thru
12.2021 - 01.2025
- Accomplished multiple tasks within established timeframes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Resolved customer complaints independently or with aid of supervisor.
Education
High School Diploma -
Weslaco East Highschool
810 Pleasantview Dr, Weslaco, TX 7859605-2022
Skills
- Team Skill Enhancement
- Strategic Policy Development
- Mediating Disputes
- Customer Engagement
- Inventory Optimization Skills
- Food Safety Standards Awareness
- Effective Team Collaboration
- Product Inventory Control
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Employee Assistance Manager
Frankie's Drive-Thru
12.2021 - 01.2025
High School Diploma -
Weslaco East Highschool
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