Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Garcia

Glendale

Summary

Dynamic professional with extensive experience at Arizona Department of Child Safety, excelling in crisis intervention and community outreach. Proven track record in regulatory compliance and program development, enhancing service delivery for vulnerable populations. Strong communicator and financial overseer, adept at fostering relationships and driving impactful initiatives for improved outcomes.

Overview

11
11
years of professional experience

Work History

DCS Specialist

Arizona Department of Child Safety
Phoenix
04.2023 - Current
  • Advocated for victims during difficult situations by filing police reports and connecting to needed services.
  • Supervised volunteer personnel, delivering in-depth training and mentoring.
  • Identified appropriate community resources and provided referrals for services.
  • Investigated allegations of physical or sexual abuse reported by mandated reporters.
  • Provided crisis intervention services to families in need of immediate assistance.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Reviewed and analyzed violent crime reports to identify crime trends.
  • Developed case plans in accordance with state regulations and best practice guidelines.
  • Liaised between students, schools, courts, protective services and other contacts to help children face problems such as disabilities, abuse or poverty.
  • Documented all interactions with clients accurately and timely using a computerized database system.
  • Collaborated with community partners, such as law enforcement and medical providers, to ensure the safety of children.

Owner

GGS Services
Phoenix
07.2021 - 04.2023
  • Coordinated with vendors to purchase necessary materials needed for each project.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Executed performance reviews to encourage improved productivity for team members.
  • Developed strategic plans to increase profitability and efficiency.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Negotiated contracts with vendors, suppliers and customers.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Researched similar businesses to determine competitive advantages.
  • Created budgets and monitored expenses to stay within budget limits.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.

Center Operations Director

BPL Plasma
Phoenix
06.2016 - 06.2021
  • Manages the plasma donation center as a business, assuming responsibility for operational and financial results, including achieving targeted business metrics such as collection volumes, cost per liter, inventory days on hand, scrap, and profitability.
  • Ensures the center operates in compliance with EU, FDA, state, local, and company-specific regulations related to employee and donor safety, and unit suitability and release to customers. Performs tasks associated with deviation management, including documenting quality events, conducting investigations, and identifying and implementing center corrective and preventive actions. (CAPA).
  • Participates in local community outreach activities to enhance relationships with potential donor sources. Maximizes the success of advertising and marketing campaigns, evidenced by new donor growth, donor conversion, and donor retention.
  • Promotes the consistent delivery of a positive donor experience by maintaining a clean and safe environment, minimizing waiting time for donors, and delivering a positive phlebotomy and service experience.
  • Led crisis management efforts, ensuring minimal disruption to center operations.
  • Monitored compliance with federal, state, and local regulations, maintaining operational standards.

Program Coordinator

AZ Mentor
Phoenix
12.2013 - 06.2016
  • Managed care facility operations for Severely Mentally Ill clients.
    Established staffing models to improve service delivery.
    Oversaw client interactions, enhancing communication and support systems.
    Supported medication administration, ensuring adherence to prescribed regimens.
    Led life skills training programs, empowering clients toward independence.
    Developed individualized treatment plans in collaboration with medical professionals.
    Directed facility maintenance efforts to ensure a safe environment.
    Acted as patient advocate, collaborating with Arizona case workers for holistic care.
  • Developed and led workshops on mental health awareness and prevention strategies for community organizations.
  • Gathered and researched information about community mental health needs or resources used in conjunction with therapy.

Education

Bachelor of Science - Communications

University of Phoenix
Tempe, AZ
05-2021

Skills

  • Community outreach
  • Crisis intervention
  • Financial oversight
  • Program development
  • Regulatory compliance
  • Effective communication

Timeline

DCS Specialist

Arizona Department of Child Safety
04.2023 - Current

Owner

GGS Services
07.2021 - 04.2023

Center Operations Director

BPL Plasma
06.2016 - 06.2021

Program Coordinator

AZ Mentor
12.2013 - 06.2016

Bachelor of Science - Communications

University of Phoenix

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Manuel Garcia