Manuel Genao
Piscataway,NJ
Summary
Results-driven supervisor with strong leadership and communication skills. Experienced in training staff and resolving operational issues, contributing to enhanced team performance and customer loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Kuehne + Nagel Contract Logistics
Piscataway, New Jersey
09.2019 - Current
- Supervised daily operations in fast-paced logistics environment, ensuring seamless execution of processes.
- Coordinated workflow among team members, driving alignment and boosting operational productivity.
- Managed inventory levels, maintaining accurate stock records and minimizing discrepancies.
- Trained new employees on safety protocols and company procedures, fostering a culture of compliance.
- Implemented standard operating procedures for consistent operational excellence.
- Resolved operational issues promptly, minimizing disruptions in service delivery.
- Conducted regular inspections to uphold equipment and facility standards.
- Prepared and presented reports on operational performance metrics to management.
Junior Supervisor
Kuehne + Nagel Contract Logistics
Piscataway, New Jersey
05.2021 - 09.2022
- Supervised daily operations for contract logistics and warehousing activities.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on safety protocols and operational procedures.
- Conducted regular safety audits to maintain compliance with industry standards.
- Resolved customer complaints in an efficient manner.
- Provided guidance and support to team members on a daily basis.
- Ensured compliance with company policies and procedures at all times.
- Supervised staff during shift changes and ensured proper coverage at all times.
- Maintained accurate records of employee absences, overtime hours worked and other related information.
- Handled escalated customer inquiries in a professional manner.
- Participated in meetings with other supervisors to discuss team goals.
- Established communication channels between management and staff to enhance collaboration and address concerns.
- Collaborated with other departments to ensure smooth transitions between shifts.
- Complied with company policies, objectives and communication goals.
- Prepared and presented reports on team performance and challenges to senior management, highlighting key achievements.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
Team Leader
Kuehne Nagel Contract Logistics
Cranbury, New Jersey
08.2013 - 09.2019
- Led team meetings to enhance communication and collaboration.
- Trained new staff on operational procedures and safety protocols to ensure compliance and efficiency.
- Monitored performance metrics to uphold service quality standards and identify areas for improvement.
- Established strong relationships with clients and vendors to enhance coordination and support project goals.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees and provided guidance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Associate
Kuehne Nagel Contract Logistics
Cranbury, New Jersey
05.2012 - 06.2013
- Collaborated with team members to streamline workflow and enhance task completion.
- Facilitated resolution of team conflicts by implementing effective communication strategies.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Contributed to development of team strategies and goals to align efforts and improve outcomes.
- Collaborated with other departments to ensure smooth operations throughout the organization.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Participated in regular training sessions to improve product knowledge and service skills.
- Worked through each required task and step in production processes.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Performed quality checks on products and documented discrepancies.
- Prepared products for quality tests and packaging by closely following directions.
- Interpreted work orders and blueprints, operating to production specifications to complete high-quality, fully compliant products.
- Referred to work orders and blueprints to perform work to specifications.
Receiving Assistant
General Electric Company
Piscataway, New Jersey
01.2011 - 05.2012
- Received and inspected incoming shipments for accuracy and quality.
- Organized inventory in designated storage areas to optimize space utilization.
- Utilized warehouse management systems to track inventory levels and orders.
- Reported shipment discrepancies to management for prompt resolution.
- Recorded details of received goods, rejected items, shortages, and damages for accurate inventory tracking.
- Received, sorted and stored incoming items according to established procedures.
- Cultivated relationships with vendors to facilitate timely delivery of merchandise.
Technician
Sharp Business Systems, Corp
Somerville, New Jersey
02.2010 - 09.2010
- Installed and maintained office equipment for efficient business operations.
- Trained customers on equipment usage and best practices to enhance user proficiency.
- Provided technical support for software and hardware-related inquiries.
- Installed new components or replaced defective parts to restore functionality.
- Tested newly repaired machinery and equipment to verify proper functionality and reliability.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Collaborated with team members to enhance service delivery processes.
Education
Accounting And Finance
Middlesex County College
Edison, NJSkills
- Operations and inventory management
- Process optimization
- Operations supervision
- Workflow coordination
- Safety compliance
- Logistics coordination
Languages
English
Professional
Spanish
Professional
Certification
PIT operator Certifier
Accomplishments
Yellow Belt winner for 2024 USA
Timeline
Junior Supervisor
Kuehne + Nagel Contract Logistics
05.2021 - 09.2022
Operations Supervisor
Kuehne + Nagel Contract Logistics
09.2019 - Current
Team Leader
Kuehne Nagel Contract Logistics
08.2013 - 09.2019
Team Associate
Kuehne Nagel Contract Logistics
05.2012 - 06.2013
Receiving Assistant
General Electric Company
01.2011 - 05.2012
Technician
Sharp Business Systems, Corp
02.2010 - 09.2010
Accounting And Finance
Middlesex County College