Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Gonzales

Sanger,CA

Summary

With a proven track record at Conduent, I excel in software support and demonstrate exceptional empathy. My expertise spans from hardware diagnostics to HIPAA compliance, achieving significant improvements in customer service and process efficiency. My approach combines advanced troubleshooting with a compassionate understanding of client needs, driving positive outcomes and compliance.

Overview

5
5
years of professional experience

Work History

Apple Technical Advisor

Conduent
07.2024 - Current
  • Kept up-to-date on industry trends, emerging technologies, and new product releases to better serve customers'' needs.
  • Demonstrated adaptability in handling diverse customer inquiries spanning hardware, software, networking, and other related areas.
  • Streamlined internal communication processes among team members for quicker information sharing and improved collaboration.
  • Served as a trusted advisor to clients, guiding them through product selection and purchasing decisions based on their unique needs.

Healthcare Customer Service Representative

Conduent
06.2023 - 07.2024
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Program Eligibility Specialist

Conduent
11.2021 - 06.2023
  • Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
  • Managed caseloads effectively, balancing workload demands while maintaining timely completion of tasks.
  • Served as a reliable resource for clients, answering questions and resolving concerns regarding their eligibility status promptly.
  • Reduced processing times by creating efficient workflows for managing high-volume applications during peak periods.

Warehouse Picker

Amazon
05.2021 - 11.2021
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Used scanners to quickly locate and track items in warehouse.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Kept tidy and organized warehouse to comply with cleanliness standards.

Warehouse Picker

Exact Staffing
10.2020 - 05.2021
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Used scanners to quickly locate and track items in warehouse.
  • Increased order fulfillment rates by implementing effective time-management strategies during peak periods.

Sales Associate

Macy's
11.2019 - 01.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Clovis High School
Clovis, CA
06-2017

Skills

  • Software support
  • Hardware diagnostics
  • iOS support
  • Advanced troubleshooting
  • Empathy and patience
  • Patient confidentiality
  • HIPAA compliance
  • Claims processing

Timeline

Apple Technical Advisor

Conduent
07.2024 - Current

Healthcare Customer Service Representative

Conduent
06.2023 - 07.2024

Program Eligibility Specialist

Conduent
11.2021 - 06.2023

Warehouse Picker

Amazon
05.2021 - 11.2021

Warehouse Picker

Exact Staffing
10.2020 - 05.2021

Sales Associate

Macy's
11.2019 - 01.2020

High School Diploma -

Clovis High School

Similar Profiles

CREATE PROFILE
Manuel Gonzales