Manuel Gonzalez
Summary
Highly motivated for sales with 9+ years of experience. Committed to an excellent customer service experience to maximize each client, build relationships and to achieve goals.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Christian Dior
11.2022 - 11.2023
- Perform opening and / or closing Boutique procedures.
- Assistance with sales reports and daily data capture for store and closing email.
- Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.
- Leading the floor for higher KPI’s as UPTs/ATVs/AURs.
- Product Knowledge, Cross-selling, Expert on styling and ways to wear.
- Assistance with re-stocking and processing merchandise in sales floor and back of house.
- Strong communication to build genuine relationships with clients through thoughtful and consistent outreach.
- Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Client Advisor
GUCCI
01.2018 - 10.2022
- Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
- Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony.
- Achieve Goals, KPI's, Cross-sell, Appointment repeat business.
- Manage of client data following the policy standards.
- Work-phone data, COG's, Consignments.
- Confident styling and maximizing.
- Luxury standards and excellent Hospitality.
- Loss prevention, shrink and attention to detail (tickets, tags, sku’s).
Service Lead Client Advisor
Burberry
01.2016 - 01.2018
Key Holder
Carolina Herrera
01.2015 - 01.2016
Education
Associate of Science - Communication And Develop
Arizona State University, Tempe Campus
Tempe, AZSkills
- Languages: Spanish/English
- Professional appearance, attitude and demeanor
- Excellent communication, hospitality, telephone etiquette
- Effective selling techniques
- Collaborative team work
- Sales Reporting
- POS Software
- Work Planning and Organization
Timeline
Sales Supervisor
Christian Dior
11.2022 - 11.2023
Client Advisor
GUCCI
01.2018 - 10.2022
Service Lead Client Advisor
Burberry
01.2016 - 01.2018
Key Holder
Carolina Herrera
01.2015 - 01.2016
Associate of Science - Communication And Develop
Arizona State University, Tempe Campus