Manuel Gonzalez
Davie,Florida
Summary
Dynamic leader with a proven track record , excelling in bilingual communication and vehicle inspection. Spearheaded initiatives that enhanced customer satisfaction and streamlined service delivery. Skilled in motivating teams and leveraging sales techniques, achieving notable improvements in service efficiency and client retention.
Overview
10
10
years of professional experience
Work History
Service Advisor
Rick Case Honda
Davie, FL
11.2022 - 12.2024
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Maintained records of customer interactions and transactions.
- Promptly responded to customer inquiries via phone, email or in person.
- Developed strong relationships with customers by providing exceptional customer service.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Updated databases with new and modified customer data.
- Oversaw warranty counseling process to manage expense controls.
Bilingual Customer Service Representative
Rick Case Honda
Davie, FL
08.2020 - 11.2022
- Recommended different strategies in case first attempts did not succeed.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Displayed patience and understanding when dealing with difficult situations.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Took ownership of each call by listening attentively to understand individual needs.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Monitored incoming emails from customers seeking support or advice.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Provided translation assistance for customers with limited English proficiency.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Utilized multiple computer systems to access customer accounts and update account status.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints and issues promptly and professionally.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Oversaw warranty counseling process to manage expense controls.
Service Porter
Rick Case Honda
Davie, FL
08.2017 - 07.2020
- Performed minor maintenance services such as checking fluid levels, checking batteries, and replacing windshield wipers.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Coordinated with tow truck companies when required to transport a disabled vehicle to the shop.
- Transported completed vehicles back to the customer's residence or place of business.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Responded promptly to customer inquiries regarding pricing estimates for specific types of repairs or maintenance services.
- Assisted customers with loading and unloading items from their vehicles.
- Received customer vehicles for service and parked them in designated areas.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
- Contributed to service ticket writing and tagging of customer vehicles.
- Drove vehicles to different areas of dealership to meet display standards.
Warehouse Supervisor
Rolda Cosmetics
Hialeah, Florida
06.2015 - 08.2017
- Ensured compliance with local regulations related to health and safety standards.
- Provided leadership to motivate staff members to achieve performance goals.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Directed receiving, warehousing, distribution and maintenance services.
- Developed and implemented safety policies and procedures for the warehouse team.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Event Promoter
Rolda Cosmetics
Hialeah, FL
06.2015 - 08.2017
- Supervised volunteers assigned to assist at events.
- Facilitated communication between vendors and staff members prior to the start of an event.
- Assisted with setup and breakdown of event spaces.
- Maintained relationships with clients throughout the planning process to ensure their needs were met.
- Planned and executed marketing campaigns to generate interest in the events.
- Developed creative ideas for new promotions.
- Answered event-related queries posed by existing and prospective customers.
Sales Promoter
Rolda Cosmetics
Hialeah, FL
06.2015 - 08.2017
- Planned and executed promotional events in order to increase product visibility.
- Demonstrated products features and benefits to customers in retail stores.
- Attended trade shows, conferences, and other industry events to promote products.
- Developed sales strategies and tactics in order to maximize profits.
- Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
- Resolved customer complaints promptly and effectively while maintaining a professional attitude.
- Learned about company history and products to present detailed information to customers.
- Distributed informational brochures detailing product specifications, subscription plans, and service plans.
- Promoted products to increase brand awareness and sales.
- Reviewed product displays before and after demonstrations to check for proper product arrangement.
- Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers-by to solicit new business.
- Created welcoming environment to entice customers to sample products.
- Events and conventions attended:
- Orlando Premiere, International Beauty Show.
- West Palm Beach, Barber Battle.
- Coral Gables, Barber Battle.
- Miami, Barber Battle.
- California, International Beauty Show
- New York, International Beauty Show.
- Chicago, International Beauty Show.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FLSome College (No Degree) - English Language
Kaplan International
Boston, MASkills
- Customer service
- Bilingual communication
- Vehicle inspection
- Team leadership
- Problem resolution
- Sales techniques
- Multitasking and organization
- Employee motivation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Service Advisor
Rick Case Honda
11.2022 - 12.2024
Bilingual Customer Service Representative
Rick Case Honda
08.2020 - 11.2022
Service Porter
Rick Case Honda
08.2017 - 07.2020
Warehouse Supervisor
Rolda Cosmetics
06.2015 - 08.2017
Event Promoter
Rolda Cosmetics
06.2015 - 08.2017
Sales Promoter
Rolda Cosmetics
06.2015 - 08.2017
Associate of Arts - Criminal Justice
Broward College
Some College (No Degree) - English Language
Kaplan International
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