Manuel Gonzalez Diaz
Rapid City,SD
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at El Sombrero. Successfully managed multiple tables while enhancing guest engagement and satisfaction. Proficient in cash handling and POS systems, I fostered positive relationships with customers and trained new hires to uphold restaurant standards.
Experienced with installing various types of gutter systems efficiently. Utilizes problem-solving skills and attention to detail for seamless installations. Track record of maintaining safety standards and providing excellent customer service.
Overview
6
6
years of professional experience
Work History
Gutter Installer
Flow Seamless
01.2025 - Current
- Enhanced curb appeal for clients'' homes with aesthetically pleasing and functional gutter designs tailored to individual preferences.
- Maintained a safe working environment by adhering to safety protocols and guidelines while installing gutters.
- Erected scaffolding and ladders to reach gutter heights.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Collaborated effectively with team members for seamless gutter installation projects.
Server
El Sombrero
08.2019 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Central Highschool
Rapid City, SDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Bilingual fluency in Spanish
Timeline
Gutter Installer
Flow Seamless
01.2025 - Current
Server
El Sombrero
08.2019 - 05.2025
Central Highschool
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