Mañuel Grayer
Summary
I joined this job because I needed somewhere to work while I was in school to get my CCMA. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Overnight Fulfillment Associate
Amazon
06.2022 - 11.2022
- Actively participated in ongoing training sessions and workshops, consistently seeking to expand knowledge and skills related to overnight fulfillment procedures.
- Maintained an organized stockroom, facilitating easier access to products for efficient replenishment of store shelves.
- Expedited product availability by unloading delivery trucks and sorting items accurately for stocking.
- Participated in regular overnight team meetings, discussing strategies for improving efficiency and addressing any challenges encountered.
Shift Manager
McDonald's
05.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
High School Diploma -
Crete Monee High School
Crete 05.2022
No Degree - Pre-Medicine
Sam Houston State University
Huntsville, TX05.2026
No Degree - Medical Assisting
Prairie State College
Chicago Heights, IL01.2024
No Degree - Pre-Medicine
Santa Fe College
Gainesville, FL05.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Team Development
- Delegating Work
- Mentoring and Coaching
- Inventory Control
- Payment Processing
- Schedule Management
- Performance reviewing
- Problem-Solving
- Confidence building
- Building Confidence
- Performance Confidence
- Confidence Boosting
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Flexible and Adaptable
- Multitasking
Certification
CCMA
- Certified [Clinical Medical Assistant]
Timeline
Shift Manager
McDonald's
05.2023 - Current
Overnight Fulfillment Associate
Amazon
06.2022 - 11.2022
High School Diploma -
Crete Monee High School
No Degree - Pre-Medicine
Sam Houston State University
No Degree - Medical Assisting
Prairie State College
No Degree - Pre-Medicine
Santa Fe College