Manuel Gurule
Rio Rancho,NM
Summary
With a decade of leadership experience, I have mastered the art of driving both project success and sales performance. As a Project Manager, I’ve expertly navigated teams through the entire project lifecycle, combining strategic planning with effective risk management to deliver results on time and within budget. In my role as a District Manager, I led sales teams to consistently exceed targets, utilizing my strengths in strategic management and employee development to drive revenue growth and operational efficiency. My ability to integrate project management principles with sales leadership has been key in creating impactful results and nurturing team growth.
Overview
18
18
years of professional experience
Work History
Enterprise District Manager
Hewlitt Packard
05.2023 - 07.2024
- Engages with key stakeholders within client organizations, including executives and decision-makers, to build relationships and ensure satisfaction with the organization’s offerings
- Engages with clients to design customized solutions for their unique business needs in collaboration with product experts and engineers
- Prepares customized proposals and quotes for clients, including pricing, terms, and contract details to drive revenue growth for the organization
- Collaborates with external partners to enhance sales opportunities and deliver value to clients
- Attends industry events, trade shows, and conferences to expand the network and build relationships with potential clients, partners, and industry influencers
- Captures leads and ensures their proper assignment and follow-up to drive the sales pipeline in collaboration with internal teams.
Project Manager
Array Technologies
08.2020 - 10.2022
- Serve as primary contact for utility solar installations
- Develop and execute project management plans per contract specifications
- Interface with other company departments, including sales, engineering, logistics, supply chain, quality control, cost control, shipping, and commissioning
- Define project objectives and coordinate project throughout its life cycle
- Identify, analyze, monitor, and control project risks
- Manage project change orders
- Assure agreement between contracts, purchase orders, sales orders, and invoices
- Investigate and resolve customer issues
- Provide advice and support to customers regarding systems
- Maintain accurate and timely work status and correspondence reports
- Coordinate scheduling of site commissioning
- Help develop customer service standards, policies, and procedures
- Analyze customer needs and recommend appropriate solutions
- Ensure tools and equipment are operating properly
- Perform site visits to establish company product and service standards
- Maintain excellent working relationships with customers.
Verizon Wireless Tenure
See Below For Experience
09.2006 - 08.2020
General Manager
Verizon Wireless
07.2015 - 08.2020
- Create an energized work environment through engagement
- Responsible for B2B activity, quota, and field presentations
- Directed recruitment/training/staff development initiatives
- Ensure that there is accountability surrounding execution expectations
- Ensure that the store is both reactive and proactive with changes to the company’s initiatives
- Provide the staff with the necessary training and information surrounding new products, policies, and procedures
- Manage store merchandise and layout
- Analyze store staffing needs which lead to hiring and promotion decisions
- Responsible for ensuring a high level of Quality Control with all things related to inventory
- Responsible for leading a team in achieving/exceeding store quota and company key performance indicators
- Rated in the top 5% of General Managers in the United States.
Solutions Manager
Verizon Wireless
02.2014 - 06.2015
- Implemented processes to maximize the store’s Net Promoter Score
- Maintained a high level of engagement between the entire staff
- Responsible for managing store merchandise and layout
- Managed team performance by setting obtainable goals, providing coaching, and ensuring that there is follow up
- Assisted in analyzing store staffing needs, providing hiring/promotion recommendations, and managing cash/inventory levels while meeting compliance
- Rated in the top 10% of Solutions Managers in the United States.
Solutions/B2B Specialist
Verizon Wireless
05.2012 - 02.2014
- Met and exceeded quota/revenue target for net activations, upgrades, and sales dollar quota
- Perform account analysis and propose solutions that best benefit the company and the customer
- Responsible for facilitating wireless workshops directly tied to consumer and B2B products
- Rated Top 10% in the United States as a Solutions Specialist.
Coordinator- Internet Response Team
Verizon Wireless
03.2009 - 05.2012
- Respond to a variety of customer email inquiries including escalation scenarios, technical support questions, and general inquiries.
Peer Facilitator/Customer service Coordinator
Verizon Wireless
06.2007 - 02.2009
- Responded to inbound escalated calls
- Finished with a leading performance agreement in 2007 and 2008
- Provided QRG trainings to my peers surrounding new products and changes to policies.
Transition Coach
01.2007 - 05.2007
- Responsible for the overall development of new hire representatives transitioning to their permanent teams
- Coached and provided constructive feedback on call performance as well as adherence to the targeted metrics
- Partnered with customer service supervisors in order to set obtainable goals for the newly hired employees.
Education
Bachelors of Business Administration -
University Of New Mexico, Anderson School of Management
Albuquerque, NM12.2010
Skills
- Stakeholder Engagement & Relationship Building
- Revenue Growth & Sales Pipeline Management
- Project Lifecycle Management & Execution
- Team Leadership & Staff Development
- Risk Analysis & Management
- Customized Solution Design & Collaboration
- B2B Sales Strategy & Quota Achievement
- Cross-Departmental Coordination
Timeline
Enterprise District Manager
Hewlitt Packard
05.2023 - 07.2024
Project Manager
Array Technologies
08.2020 - 10.2022
General Manager
Verizon Wireless
07.2015 - 08.2020
Solutions Manager
Verizon Wireless
02.2014 - 06.2015
Solutions/B2B Specialist
Verizon Wireless
05.2012 - 02.2014
Coordinator- Internet Response Team
Verizon Wireless
03.2009 - 05.2012
Peer Facilitator/Customer service Coordinator
Verizon Wireless
06.2007 - 02.2009
Transition Coach
01.2007 - 05.2007
Verizon Wireless Tenure
See Below For Experience
09.2006 - 08.2020
Bachelors of Business Administration -
University Of New Mexico, Anderson School of Management