Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Gutierrez

Colton,CALIFORNIA

Summary

Dynamic mental health professional with a proven track record at Sharp Health Care, excelling in crisis intervention and patient support. Recognized for exceptional communication and problem-solving skills, fostering positive therapeutic environments. Committed to enhancing patient outcomes through effective teamwork and meticulous documentation, ensuring comprehensive care and safety for all clients.

Overview

14
14
years of professional experience

Work History

Patient Care Support Services

Sharp Health Care
12.2016 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Mental Health Worker

Sutter Center for Psychiatry
08.2007 - 06.2012
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
  • Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
  • Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
  • Facilitated successful discharge planning by collaborating with community resources, ensuring seamless transitions for patients returning home or entering outside facilities.
  • Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
  • Enhanced patient well-being by implementing individualized care plans and mental health treatments.
  • Managed caseloads effectively, prioritizing high-risk cases while maintaining attention to detail for all clients.
  • Advocated for patient rights and well-being by addressing concerns with appropriate supervisory staff, ensuring that all patients received quality care.
  • Conducted initial intake interviews and assessments, providing valuable information for the creation of personalized treatment plans.
  • Coordinated care between various medical professionals involved in the treatment process ensuring effective collaboration towards improved patient outcomes.
  • Contributed to the development of a safe and therapeutic milieu by enforcing policies and procedures in accordance with regulatory guidelines.
  • Utilized evidence-based practices, such as Cognitive Behavioral Therapy, Dialectical Behavior Therapy, and Motivational Interviewing to support patient progress.
  • Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
  • Encouraged family involvement in treatment plans, improving patient support networks.
  • Advocated for patient rights and needs, liaising with external organizations for additional support.
  • Improved patient mental health by conducting regular individual counseling sessions.
  • Contributed to community mental health awareness through participation in public speaking events.
  • Enhanced therapeutic environment with development of group therapy programs.
  • Assisted in patient behavioral assessments, contributing to tailored therapy strategies.
  • Enhanced patient autonomy by teaching life skills and promoting independence.
  • Coordinated with interdisciplinary teams to ensure holistic approach to mental health care.

Mental Health Support Worker

Loma Linda Behavioral Health
09.2015 - 11.2017
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
  • Implemented behavioral modification techniques for patients struggling with maladaptive patterns such as aggression or selfharm.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.
  • Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
  • Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
  • Facilitated therapeutic group sessions for increased social interaction and skill development.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
  • Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
  • Enhanced medication adherence with thorough education on side effects, dosing schedules, and potential interactions.
  • Delivered psychoeducational presentations at staff meetings or community events to increase awareness of mental health issues.
  • Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
  • Documented client progress in confidential files.
  • Implemented crisis intervention plans to support client safety.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Provided clients with recommendations to community resources.
  • Built partnerships with community agencies and service providers to remove access gaps.
  • Supported continuity of care after discharge with individualized discharge plans.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Educated clients and families about mental health issues, treatments and resources.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Administered psychological tests and assessments to determine client needs.
  • Provided case management services to monitor client access to resources and services.
  • Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Maintained client records to document assessment, treatment plans and progress.
  • Developed and implemented treatment plans and modified according to presentation.
  • Implemented evidence-based interventions for substance abuse treatment.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Assisted in development and implementation of relapse prevention strategies.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Educated clients and families about dangers of substance abuse and addiction.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Facilitated group therapy sessions to meet needs of individuals with Type issues.
  • Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
  • Conducted comprehensive assessments of clients to develop individualized treatment plans.

Behavior Worker

West Coast Recovery Centers
08.2014 - 12.2015
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Gathered, organized and input information into digital database.

Primary Counselor

Sierra Vista Hospital
11.2013 - 07.2014
  • Strengthened communication between clients, families, and support networks by maintaining open lines of dialogue and providing regular progress updates.
  • Promoted client autonomy by teaching them skills necessary for effective decision-making and problem-solving in everyday life situations.
  • Assessed assigned patients and developed individualized treatment plans.
  • Boosted treatment plan effectiveness by conducting comprehensive assessments and identifying clients'' needs.
  • Maintained confidentiality of employees and patients.
  • Conducted family therapy sessions when needed, strengthening relationships between clients and their loved ones.
  • Reduced relapse rates by developing individualized aftercare plans and connecting clients with appropriate community resources.
  • Cultivated a culturally sensitive approach to counseling services, addressing diverse needs within the client population served.
  • Conducted emergency counseling sessions as requested by staff or patients.
  • Developed and implemented client-specific treatment plans that addressed both substance use and mental health concerns.
  • Empowered clients to achieve their personal goals through solution-focused interventions and motivational interviewing techniques.
  • Enhanced client outcomes by implementing evidence-based counseling techniques and strategies.
  • Managed crisis situations effectively, providing immediate intervention to ensure client safety and wellbeing.
  • Guided group therapy and one-on-one counseling sessions as scheduled.
  • Documented significant client behaviors and significant contact with client.
  • Developed strong therapeutic alliances with clients, establishing trust and rapport essential for successful outcomes.
  • Collaborated with interdisciplinary teams for comprehensive client care, enhancing overall treatment success rates.
  • Read appropriate books, journals and other literature, researched trends and attended related seminars and conferences to maintain knowledge of advancements in field.
  • Contributed to continuous improvement efforts by participating in ongoing training programs and staying current on industry best practices.
  • Increased client engagement in group therapy sessions by fostering a supportive and inclusive environment.
  • Facilitated group sessions with Number people and encouraged participants to share stories in safe, confidential environment.
  • Facilitated psychoeducational workshops for clients, increasing awareness of mental health issues and promoting self-care strategies.
  • Contributed to an increased success rate of clients achieving long-term recovery by providing ongoing support throughout their treatment journey.
  • Improved clients'' coping skills through one-on-one counseling sessions tailored to their specific concerns.
  • Evaluated client progress regularly, adjusting treatment plans as needed to maximize effectiveness.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating seamless transitions across care providers.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).

Usher

Morongo Casino Resort
05.2013 - 07.2014
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Contributed positively to audience engagement through proactive interaction with attendees before shows started.
  • Monitored events to identify potential problems and minimize disruptions.
  • Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
  • Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
  • Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
  • Enhanced guest experience, delivering prompt and courteous service throughout events.
  • Assisted in setting up for events, ensuring all guest areas were prepared and welcoming.
  • Assisted in emergency situations, leading to safe evacuation of guests when necessary.
  • Facilitated communication between event attendees and management to address concerns promptly.
  • Boosted customer satisfaction, providing courteous and informative responses to inquiries.
  • Contributed to venue cleanliness by performing routine checks and reporting maintenance issues.
  • Managed ticket verification to streamline entry process for attendees.
  • Assisted guests with special needs, providing accommodations to enhance their event experience.
  • Contributed to team efforts by sharing feedback and suggestions to improve event operations.
  • Ensured compliance with venue policies, helping to maintain respectful and enjoyable environment for all guests.
  • Improved operational efficiency, participating in debrief sessions to discuss event successes and areas for improvement.

Education

High School Diploma - Required Subjects

Baker High
Baker City, OR
06.1990

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Patient Care Support Services

Sharp Health Care
12.2016 - 05.2021

Mental Health Support Worker

Loma Linda Behavioral Health
09.2015 - 11.2017

Behavior Worker

West Coast Recovery Centers
08.2014 - 12.2015

Primary Counselor

Sierra Vista Hospital
11.2013 - 07.2014

Usher

Morongo Casino Resort
05.2013 - 07.2014

Mental Health Worker

Sutter Center for Psychiatry
08.2007 - 06.2012

High School Diploma - Required Subjects

Baker High

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Manuel Gutierrez